Fernanda Pinto

With strong foundation in supply chain coordination and customer service management, I bring collaborative approach to ensuring seamless operations. My persistent pursuit for process improvements and efficient communication have consistently led to successful project outcomes such as agv implementation, visual management and logistics flows.

INDIRECT PURCHASING AND LOGISTICS MANAGER at SFC ELASTOMER SOLUTIONS (2024-08 – Present)

Company Overview: AUTOMOTIVE INDUSTRY

• Supervise the compliance of safety, environmental and quality requirements
• Reporting to the C.O.O.
• Responsible for procurement, indirect purchasing, inbound, warehouse, planning, customer service and shipping.
• Participate in board meetings and in the definition of the strategic lines set by the organization.
• KPI's monitoring and action plans
• Development of the logistics team
• Supervise the Directory Plan of Production/planning
• Implement supply chain cost control mechanisms; identifying opportunities for improvement
• Sales forecast analysis and sales budget
• Warehouse management (raw materials, components and finished product)
• Coordinate with cross-functional teams to forecast demand and plan procurement activities accordingly.
• Negotiate contracts with suppliers to establish quality, cost and delivery requirements.
• Implement cost-saving initiatives, resulting in budget reductions.
• Coordinate with finance department to streamline invoice processing and payments.
• Manage inventory levels to meet operational needs without overstocking.

CUSTOMER SERVICE MANAGER OF YAZAKI DIVISIONS at YAZAKI SALTANO OVAR (2023-03 – 2024-08)

Company Overview: AUTOMOTIVE INDUSTRY

• Oversee the activities and operations of the customer service to ensure delivery excellence and support to customers
• Recruit, mentor and develop customer service collaborators
• Contact customers via calls, e-mails or arranged meetings to obtain feedback or assist with the resolution of customer service issues
• Monitor and track quality and service level through KPI's
• Guarantee the respect and compliance of customer requirements
• Conduct regular performance reviews with team members, setting clear objectives and providing constructive feedback.
• Maintain smooth-running operations through staff coordination and budget control.
• Organize and chair weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.

SUPPLY CHAIN MANAGER at MA AUTOMOTIVE TOOL AND DIE (2019-08 – 2023-03)

Company Overview: AUTOMOTIVE INDUSTRY

• Supervise the compliance of safety and environmental legal requirements
• Reporting to the Plant Manager and Corporative Head of Logistics
• Procurement and warehouse management
• Responsible for planning, line feeding, customer service and shipment areas
• Supervise the implementation of new logistics flows, 5S's and Lean activities
• AGV and Visual Management implementation
• ISO9001 and IATF Certifications
• Participate in the company Lean activities

SUPPLY CHAIN COORDINATOR at FICOSA INTERNATIONAL/PANASONIC (2018-02 – 2019-08)

Company Overview: AUTOMOTIVE INDUSTRY

• Inform and control sales according to budget expectations
• Reporting and monitoring of KPI's (OTD, number of complaints, sales, number of days of stock, BTS)
• Controlling supply chain costs and customer debts
• Supervise and ensure the correct management of EOP's
• Production planning PIC and PDP
• Management of crisis situations with customers
• Provide training of customers and automotive requirements
• Identify opportunities for improvement in logistics and participate in the definition of continuous improvement activities, meeting the established LEAN model and the strategic guidelines of the FICOSA/PANASONIC group
• Ensure and reenforce procedures and work instructions
• Participate in stock reduction activities

SUPPLY CHAIN ENGINEER at FICOSA INTERNATIONAL/PANASONIC (2012-05 – 2018-02)

Company Overview: AUTOMOTIVE INDUSTRY

• Definition of the logistics flow with customers and ensure its implementation
• Ensure validation of the logistics concept with the customer plants (PDS sheets, logistics protocols and transportation)
• Supervise the supply chain for new projects
• Define and validate the logistics requirements of the project with suppliers and customers
• Analysis and translation of logistics manuals
• Study and dissemination of customer logistics requirements through training sessions
• Management of customer logistics complaints
• Transport management (RFQ, adjudications and cost tracking)
• Elaboration of Work Instructions and Checklists inherent to the function of the Department

CUSTOMER AND PROCUREMENT TECHNICIEN at FICOSA INTERNATIONAL (2002-05 – 2012-05)

Company Overview: AUTOMOTIVE INDUSTRY

• Receiving and updating customer orders
• Analysis of customer orders variations based on the contracted capacity and logistics agreements established with the clients
• Suppliers Management
• Know the level of risk due to non-delivery of a component and alert the team
• Participation in the preparation of recovery plans
• Negotiation, tracking and monitoring of normal and urgent transport costs
• Management of customer complaints
• Daily meetings with the production managers to assess critical items and establish production plan

LOGISTICS ASSISTANT at FICOSA INTERNATIONAL (1998-11 – 2002-04)

Company Overview: AUTOMOTIVE INDUSTRY

• Coordinate with Engineering and Quality departments the shipment of Prototypes and Samples
• Support to the Logistics Manager
• Contact with customers and suppliers to solve supply chain issues
• Document translation

Relações Internacionais