Francisca Marques

Dynamic and highly motivated professional with experience in business development, customer relations, retail operations, and client engagement. Recognized for excellent communication skills, strong organizational abilities, adaptability, and a commitment to delivering exceptional customer experiences. Combining commercial experience with a background in performing arts and community involvement, I bring a unique blend of interpersonal skills, creativity, emotional intelligence, and problemsolving capabilities.

Passionate about continuous learning, professional growth, and contributing to organizational success in fastpaced environments.

Retail Operations & Merchandising Associate - Sonae - Continente Bom Dia das Taipas - Guimarães

(2024-11 - 2026-08)

• Managed product merchandising and inventory organization to ensure optimal product visibility and availability.
• Maintained store presentation standards and supported operational efficiency.
• Collaborated with cross-functional teams to enhance customer experience and streamline workflows.
• Demonstrated strong attention to detail, time management, and problem-solving capabilities.
• Contributed to maintaining a customer-focused retail environment.

Business Development Associate - Century21 Compra Certa - Guimarães

(2024-01 - 2024-05)

• Supported business development initiatives and customer relationship management activities.
• Assisted clients throughout their decision-making process, ensuring a positive and professional experience.
• Developed strong communication and negotiation skills while interacting with customers and stakeholders.
• Contributed to business growth through relationship building and customer engagement.
• Maintained high standards of professionalism, organization, and client satisfaction.

High School - Performing Arts - ACE Famalicão (2020-09 - 2023-07)