Helena Marques

High-level Executive Assistant and Operations Manager with over 20 years of experience supporting C-suite executives and business units within multinational sectors, including extensive experience in global life sciences/pharmaceutical leaders (Amgen). Expert in navigating complex international environments, managing cross-functional projects, and serving as a strategic gatekeeper. Proven track record in streamlining office operations, HR management, and financial oversight with absolute discretion and autonomy.

Strategic Business Support & Operations Management at XPC – Informática, Lda. (2016-07 – Present)

• Provide high-level executive support to the Business Manager, acting as a primary point of contact for marketing and project-related initiatives.
• Lead comprehensive administrative and financial operations, ensuring organizational efficiency and cost-effectiveness.
• Direct CS operations and internal coordination, managing complex event resolution and client relations.
• Oversee supply chain logistics, including stock management and vendor coordination.
• Responsible for preparing executive monthly reports, tracking data, and coordinating actions for management meetings.

Administrative, Financial, HR & CS Manager at PCEXPRESSREPAIR, Lda. (2009-11 – 2015-11)

• Partnered with the Managing Director to provide executive support and facilitate communication across technical teams.
• Managed the full HR lifecycle, including recruitment, payroll coordination, and staff administration.
• Controlled financial administration and current account auditing.
• Restructured customer service processes to improve internal coordination and client satisfaction.

Administrative, Financial & HR Manager at XPC – Informática, Lda. (2006-01 – 2009-10)

• Lead comprehensive administrative and financial operations.
• Managed the full HR lifecycle, including recruitment, payroll coordination, and staff administration
• Marketing and project support activities

Administrative Coordinator – Marketing & Sales at SISPC – Sistemas Informáticos, Lda. (2004-03 – 2006-12)

• Spearheaded the administrative restructuring of the Marketing & Sales department.
• Developed reporting tools and maintained databases to provide data-driven support to sales and management teams.
• Managed the preparation of high-stakes proposals and critical documentation

Administrative Coordinator – Marketing (Oncology & Nephrology Units) at Amgen Biofarmacêutica, Lda. (1998-03 – 2004-02)

• Delivered executive administrative support to Business Unit Management within a global pharmaceutical leader.
• Managed end-to-end logistics for high-profile national and international events.
• Maintained rigorous budget control and financial reporting.
• Performed technical translation and revision of scientific documentation in English and French

Marketing Department Secretary at Mobil Oil Portuguesa (now BP Portugal) (1995-08 – 1998-02)

• Provided direct executive support in a fast-paced, English-speaking corporate environment.
• Managed high-level contacts with international partners and customers.
• Reporting, database maintenance and departmental administration

Business Management – Instituto de Formação Bancária

Advanced Training for IT Management Trainers – CIDEC

Advanced Marketing Management – CIDEC

Bachelor Degree in Dietetics – Escola Superior de Tecnologias da Saúde de Lisboa