Telma Teodoro

Planning and management of personalized tourism experiences in the Douro region Comprehensive customer support from the initial request through post-service follow-up Coordination with suppliers to ensure the quality and consistency of the experience.

Operations Assistant at Pipadouro - Vintage Wine Travel (2025-10 – Present)

• Planning and management of personalized tourism experiences in the Douro region
• Comprehensive customer support from the initial request through post-service follow-up
• Coordination with suppliers to ensure the quality and consistency of the experience.
• Market analysis and support in developing operational strategies
• Simultaneous management of multiple requests, ensuring organization and attention to detail

Reservations Agent at Torel Boutiques (2025-05 – 2025-07)

• Manage reservations for the company's different locations.
• Provide customer support and personalized assistance prior to arrival.
• Liaise with various departments to ensure consistent service.
• Organize and update reservation records and customer information.

Reservations Agent at Soul of Tanzania (2023-10 – 2024-12)

• Responsible for booking hotels, flights, and other services requested by customers.
• Coordinating with suppliers to provide excellent service.
• Maintaining accurate and organized records of reservations and customer information.
• Negotiating competitive rates and terms to benefit customers.

Receptionist at Neya Porto Hotel (2023-07 – 2023-10)

• Check-in and check-out procedures focused on customer satisfaction.
• Managing reservations and assisting guests using the HOST system.
• Proactively resolving guest requests and issues.
• Collaborating with other departments to ensure a seamless guest experience.

Receptionist at STAY Hotels (2023-06 – 2023-07)

• Front desk procedures during day and night shifts.
• Personalized assistance for guests during check-in and check-out.
• Efficient management of reservations using the Protel system.

Internship - Local Accommodation at Porto Authentic Apartments (2020-03 – 2020-11)

• Welcoming guests and ensuring an efficient check-in and check-out process.
• Coordinating maintenance and housekeeping services to ensure high standards.
• Managing reservations and communicating effectively with guests.

Internship at a Hotel at Torel Boutiques (2019-07 – 2019-08)

• Provide support in reception, housekeeping, reservations, and F&B, gaining a comprehensive understanding of hotel operations.

Internship - Event Planning at Câmara Municipal de Lagos (2018-07 – 2018-08)

• Organization and logistics for municipal events, including exhibitions and concerts.
• Communication with artists and vendors to ensure the success of the events.

Tourism Activities Management – Escola Superior de Hotelaria e Turismo - P.Porto (2016 – 2019)

Marketing – IPAM (2020 – 2022)