Operations Assistant at Pipadouro - Vintage Wine Travel (2025-10 – Present)
- Planning and management of personalized tourism experiences in the Douro region
- Comprehensive customer support from the initial request through post-service follow-up
- Coordination with suppliers to ensure the quality and consistency of the experience.
- Market analysis and support in developing operational strategies
- Simultaneous management of multiple requests, ensuring organization and attention to detail
Reservations Agent at Torel Boutiques (2025-05 – 2025-07)
- Manage reservations for the company's different locations.
- Provide customer support and personalized assistance prior to arrival.
- Liaise with various departments to ensure consistent service.
- Organize and update reservation records and customer information.
Reservations Agent at Soul of Tanzania (2023-10 – 2024-12)
- Responsible for booking hotels, flights, and other services requested by customers.
- Coordinating with suppliers to provide excellent service.
- Maintaining accurate and organized records of reservations and customer information.
- Negotiating competitive rates and terms to benefit customers.
Receptionist at Neya Porto Hotel (2023-07 – 2023-10)
- Check-in and check-out procedures focused on customer satisfaction.
- Managing reservations and assisting guests using the HOST system.
- Proactively resolving guest requests and issues.
- Collaborating with other departments to ensure a seamless guest experience.
Receptionist at STAY Hotels (2023-06 – 2023-07)
- Front desk procedures during day and night shifts.
- Personalized assistance for guests during check-in and check-out.
- Efficient management of reservations using the Protel system.
Internship - Local Accommodation at Porto Authentic Apartments (2020-03 – 2020-11)
- Welcoming guests and ensuring an efficient check-in and check-out process.
- Coordinating maintenance and housekeeping services to ensure high standards.
- Managing reservations and communicating effectively with guests.
Internship at a Hotel at Torel Boutiques (2019-07 – 2019-08)
- Provide support in reception, housekeeping, reservations, and F&B, gaining a comprehensive understanding of hotel operations.
Internship - Event Planning at Câmara Municipal de Lagos (2018-07 – 2018-08)
- Organization and logistics for municipal events, including exhibitions and concerts.
- Communication with artists and vendors to ensure the success of the events.
