Iliana Casseres

I am a responsible, dynamic, pro-active person with great ability to work in a team. Always looking for the opportunity to apply the unwrapping knowledge acquired during several years of experience and looking for the opportunity to learn new skills, always keep learning.

06/02/2022 – 14/09/2022 – Panama, Panama

Conference and event assistant / Customer Services

City of Knowledge

• Organize the foundation`s virtual events.
• Creation of virtual events using the WebinarJam Platform.
• Coordination and logistics for virtual events with clients and all departments involved.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Entered data in salesforce software to keep records of payment information.
• Analyzed customer activity to promote safe and secure environment.
• Make purchase requisitions and set up vendors and accounts, using Salesforce platform.

Event and wedding Coordinator

Chic & Glam Event Planner

• Understanding requirements for each event.
• Planning event with attention to financial and time constraints
• Booking venues and schedule.
• Negotiate with vendors to achieve the most favorable terms.
• Hire personnel.
• Manage all event operations (preparing venue, invitations etc.)
• Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards.
• Oversee event happenings and act quickly to resolve problems.
• Evaluate event’s success and submit reports.

Cabin crew member / Business Class

Copa Airlines

• Attended trainings in customer service, conflict resolution techniques,
• and safety procedures to remain current on new requirements and procedures.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Followed safety, passenger and supply pre-flight checklists.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Kept cabin neat, clean and professional in appearance.
• Restocked and organized food, beverage and passenger items inventory.
• Helped passengers locate seats and stow luggage in appropriate locations.
• Handed out headphones, blankets and other items to passengers as requested.
• Followed company regulations and rules promoting safe environment for both, travelers and employees.
• Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
• Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
• Enforced lost and found procedures whenever missing items were located.

01/02/2022 – CURRENT Bachelors Degree in Multimedia Design, Tech Institute

04/06/2021 – 12/02/2022 – Panama, Graphic Design technician, PC Center Institute

11/2021 Community Manager + Social Media, UDEMY

11/2021 Marketing Digital, UDEMY

08/2021 Digitize your business step by step with google my business and YouTube, Google Activate.

09/2016 – Cancun, Mexico, Wedding Planner & Wedding Specialist, Wedding Beautiful Worldwide.

2017 Professional Floral Design, Escuela Panameña de Arte Floral

06/2015 – Montevideo, Uruguay, Wedding and Event Planner, Ibero-American Institute of Event Planner.

2013 – Panama, Service Academy (Corporate Language), Copa Airlines

06/2012 – Panama, Service Academy (Emotional Intelligence), Copa Airlines

03/03/1995 – 12/12/1999 – Panama, High school diploma in Sciences, El buen Pastor Christian School