Iliana Casseres

Customer Services / Event Planner

Talento

São João da Madeira, São João da MadeiraMembro desde 7 de dezembro de 2022

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Sobre

I am a responsible, dynamic, pro-active person with great ability to work in a team. Always looking for the opportunity to apply the unwrapping knowledge acquired during several years of experience and looking for the opportunity to learn new skills, always keep learning.

Experiência

06/02/2022 – 14/09/2022 – Panama, Panama

Conference and event assistant / Customer Services

City of Knowledge

Organize the foundation`s virtual events.
Creation of virtual events using the WebinarJam Platform.
Coordination and logistics for virtual events with clients and all departments involved.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in salesforce software to keep records of payment information.
Analyzed customer activity to promote safe and secure environment.
Make purchase requisitions and set up vendors and accounts, using Salesforce platform.

06/01/2015 – 05/12/2021 – Panama, Panama

Event and wedding Coordinator

Chic & Glam Event Planner

Understanding requirements for each event.
Planning event with attention to financial and time constraints
Booking venues and schedule.
Negotiate with vendors to achieve the most favorable terms.
Hire personnel.
Manage all event operations (preparing venue, invitations etc.)
Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards.
Oversee event happenings and act quickly to resolve problems.
Evaluate event’s success and submit reports.

16/06/2006 – 13/09/2014 – Panama, Panama

Cabin crew member / Business Class

Copa Airlines

Attended trainings in customer service, conflict resolution techniques,
and safety procedures to remain current on new requirements and procedures.
Offered answers to passengers' questions and resolved issues that arose during flights.
Followed safety, passenger and supply pre-flight checklists.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Kept cabin neat, clean and professional in appearance.
Restocked and organized food, beverage and passenger items inventory.
Helped passengers locate seats and stow luggage in appropriate locations.
Handed out headphones, blankets and other items to passengers as requested.
Followed company regulations and rules promoting safe environment for both, travelers and employees.
Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
Enforced lost and found procedures whenever missing items were located.