Ines Horta

Provided customer support with a strong focus on problem solving, accuracy, communication and service quality. Investigated issues, identified appropriate solutions and adapted communication to different customer needs. Worked with CRM, ticketing and customer service platforms while managing multiple tasks in a fast-paced environment.

Bilingual Customer Service Representative at BUWEL0 (2022-06 – 2025-04)

• Provided customer support with a strong focus on problem solving, accuracy, communication and service quality.
• Investigated issues, identified appropriate solutions and adapted communication to different customer needs.
• Worked with CRM, ticketing and customer service platforms while managing multiple tasks in a fast-paced environment.
• Built strong transferable skills in communication, troubleshooting, adaptability and user-focused support.

French Customer Service Representative at Intelcia (2020-02 – 2022-05)

• Handled customer interactions and resolved service-related requests in a high-volume environment.
• Applied procedures and digital systems accurately while maintaining a strong customer focus.

French Customer Service Representative at Armatis LC (2019-07 – 2020-02)

• Supported customers and handled service-related requests in a fast-paced call-centre environment.

Administrative Assistant at VIP Algarve Property (2018-04 – 2019-06)

• Handled administrative tasks and client interactions for a property business, providing support in both English and French.

Business Intelligence Training in Power BI, SQL, Python, Big Data – IEFP Faro (2025-07 – 2025-11)

Nursing School – E.C.N.A.S. (2014-01 – 2015-12)

Bac Technological Sciences of Management, Specialization in Human Resources in Human Resources – Lycée Pierre D'Aragon (2012-01 – 2013-12)