
Jorge Neves
Customer support representative
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Sobre
Dynamic professional with solid experience in distinct areas, demonstrating versatility and adaptive skills. Over a period of 4 months, I worked as a Sales Representative, excelling in a persuasive approach and building strong client relationships. Subsequently, for another 4 months, I took on the role of Electrician Assistant, contributing to safe and efficient electrical installations.
My career path reflects commitment, quick learning ability, and effective collaboration in diverse professional contexts.
Experiência
Sales Representative at MD GROUP
Vodafone door-to-door sales representative
- Details about mobile phone plans, broadband, television, and other services offered by Vodafone
- Highlights of exclusive offers for customers who purchase services through door-to-door sales
- Description of training programs provided by Vodafone for its sales representatives
- Emphasis on the skills needed to effectively promote Vodafone's products
- Sales techniques tailored to the door-to-door environment
- Specific approaches to presenting packages and offers to customers
Sales Representative at VODAFONE
Door-to-door sales for Vodafone services with focus on effective communication and customer relationship building
- Effective communication skills
- Knowledge of the product/service being offered
- Ability to persuade and handle rejection
- Dealing with the unpredictable nature of door-to-door sales
- Impulse selling techniques
- Effective approaches to capture the customer's attention
Electrician Assistant at L.C.G. UNIPESSOAL
Assisted with electrical installations and maintenance
- Overview of commonly used tools by electrician assistants
- Safety procedures when handling electrical equipment
- Importance of workplace safety in electrical installations
- Specific protocols to follow to prevent accidents
- Collaboration and effective communication with senior electricians
- How the assistant contributes to the overall success of the project
Sales Call Center at GOTMINK / IBERDROLA
Phone sales for Iberdrola energy services
- Responsibilities included speaking with clients and making sales over the phone
- Sales focused on Iberdrola energy services
Pub Crawl Guide at DISCOVER LISBON
Led pub crawl tours in Lisbon with focus on local knowledge and customer experience
- Local Knowledge: Know the best bars and pubs in the area, their specialties, and what makes them unique
- Social Interaction: Create a fun and welcoming environment, encouraging interaction among participants
- Customer Service: Address any issues or questions that may arise during the tour, ensuring customer satisfaction
- Marketing: Promote the pub crawl in hostels and on the street
Pub Crawl Guide at WALKING PARROT
Led pub crawl tours with emphasis on local knowledge and customer engagement
- Local Knowledge: Know the best bars and pubs in the area, their specialties, and what makes them unique
- Social Interaction: Create a fun and welcoming environment, encouraging interaction among participants
- Customer Service: Address any issues or questions that may arise during the tour, ensuring customer satisfaction
- Marketing: Promote the pub crawl in hostels and on the street
Photographer at THE WALKING PARROT
Couple photography services in urban and natural settings
- Couple photography in urban and natural settings (Lisbon and surroundings)
- Engagement, pre-wedding, and romantic lifestyle sessions
- Guidance for shy couples to achieve natural and spontaneous poses
Call Center Operator at ALLIANZ PARTNERS
Customer service and sales support via phone and digital channels
- Answering inbound customer calls courteously and professionally
- Making outbound calls to customers for various reasons, including potential sales or follow-ups
- Responding to emails, chats, and other online inquiries
Formação
Secondary Education in 12th Grade – Portuguese School of Luanda (2021)
Bachelor's degree in Cinema, Arts, and Media – Universidade Lusófona