Kathleen Iorio

Dynamic professional with experience in Customer Support and Administration in international and startup environments. Skilled in team management, digital marketing, and website management. Currently working in Customer Support with a strong focus on delivering customer excellence. Fluent in Portuguese, English, and proficient in Spanish. Seeking to apply skills in new opportunities.

Customer Solutions Expert at Pipedrive (Present)

• Provide efficient, friendly, and informative support to customers via live chat, email, and phone, ensuring fast resolution of issues.
• Collaborate with cross-functional teams (product management, engineering, etc.) to stay updated on Pipedrive's latest features and offer effective solutions.
• Diagnose and address customer issues, contributing to customer satisfaction and retention.
• Turn customer interactions into opportunities to foster loyalty and enhance customer experience.
• Use helpdesk tools like Intercom to manage customer queries and ensure timely follow-up.
• Support Pipedrive's mission of growing its customer base and building lasting relationships.

Administration and Reception at Haws Lisbon (2024-03 – 2024-11)

• Provide exceptional customer service, managing check-ins, check-outs, and guest inquiries.
• Ensure cleanliness and organization of coworking and hotel spaces.
• Coordinate with teams for smooth operations and issue resolution.
• Manage hotel website content and online engagement.
• Oversee billing and invoicing, ensuring accurate financial operations.

Administrative and Events Manager at Erasmus Life Lisboa (2022 – 2023)

• Led digital content strategies and managed social media platforms to drive event promotion and increase sales.
• Oversaw the company website, created marketing materials (online and offline), and directed content creation and copywriting.
• Provided exceptional customer support to Erasmus students, both online and in person, ensuring satisfaction and engagement.
• Coordinated Erasmus internships, managed budget proposals, and played a key role in the company's strategic planning and growth.
• Led the startup's operational initiatives, contributing to its success and business development.

Design Studies in Design – Universidade Europeia IADE (2023)

One-Year English Program in English – Kaplan International English (2015 – 2015)