Kateryna Ivanova

Ensured compliance with platform policies through accurate content evaluation Demonstrated strong decision-making in ambiguous or high-pressure situations Maintained consistency and quality while processing high volumes of data

Operations Customer Expert I at Teleperformance (2023-12 – Present)

• Ensured compliance with platform policies through accurate content evaluation
• Demonstrated strong decision-making in ambiguous or high-pressure situations
• Maintained consistency and quality while processing high volumes of data

Tour Guide at Anex Tour (2021-07 – 2022-08)

• Provided high-quality customer support to international clients in fast-paced environments
• Handled customer inquiries, complaints, and special requests in a professional manner
• Resolved unexpected issues quickly while maintaining customer satisfaction

BA in in Management – Kharkiv University O. M. Beketov (2019-09 – 2023-06)

BA in in Psychologist, Social worker – Luhansk University T. G. Shevchenko (2019-09 – 2023-06)