Luana Pintor

Customer-focused professional with experience in international client service, conflict resolution, crisis communication and compliance. Strong communication, active listening and problem-solving skills, with experience handling customers in high-pressure environments. Fluent in English and Portuguese, with a Bachelor's degree in Communication Sciences.

Cabin Crew at TAP AIR PORTUGAL (2025-09 – Present)

• Provide customer service to international passengers across medium- and long-haul flights.
• Handle customer needs and challenging situations using clear communication and conflict-resolution skills.
• Follow strict safety, security, compliance and service procedures in a high-pressure environment.

Cabin Crew at HIFLY (2023-07 – 2025-07)

• Security and VIP service on board international flights.
• Work effectively both independently and as part of a multicultural team.

Event Promotor | Hostess at SMILE STAFF (2022-08 – 2023-12)

• Represented leading brands in customer-facing events, including Rock in Rio and Web Summit.
• Communicated with diverse audiences while maintaining professional customer service and brand standards.

Client Advisor at SUAREZ (2022-08 – 2023-06)

• Provided personalized customer service in a luxury jewelry environment, identifying client needs and recommending suitable products.
• Managed stock, inventory control and sales processing using POS systems.
• Achieved over 200% of personal annual sales target.

PR Reporter at SPORT LISBOA E BENFICA (2022-07 – 2022-12)

• Produced TV content in public relations and entertainment, developing strong communication and interviewing skills.
• Worked autonomously on TV assignments across Europe, requiring adaptability, synthesis and resourcefulness.

Digital Content Assistant at EURODEFENSE JUNIOR PORTUGAL (2021-09 – 2022-03)

• Selected, created and published digital content for social media.
• Supported the organization of group debates, developing communication and organizational skills.

Bachelor in Communication Sciences – UNIVERSIDADE AUTÔNOMA DE LISBOA (2019 – 2022)