Luis Gaio

Risk and Compliance professional with 10+ years of experience across fraud operations, KYC and AML compliance, transaction analysis, investigations, escalations, case management, and platform safety. Experienced in assessing risk indicators, reviewing complex documentation and transactions, identifying potentially reportable fraud, documenting sensitive cases, and applying internal policies and regulatory standards. Proven ability to collaborate across functions, manage high-priority escalations, improve operational workflows, and maintain accuracy in fast-paced, high-volume environments.

Risk and Compliance Analyst - Uber COE - Limerick, Ireland

(2025-11)

• Conduct risk assessments and monitor compliance with internal policies and applicable regulatory standards.
• Investigate suspected fraudulent activity, assess risk exposure, and support controls that protect platform integrity and user safety.
• Analyze transactions to identify potentially reportable fraud attempts and emerging risk patterns.
• Compile detailed case intelligence and prepare reportable case submissions for relevant city councils.
• Analyze complex datasets to identify risk trends and translate findings into actionable process improvements.
• Manage high-priority escalations, coordinating accurate and timely resolution of compliance-related issues.

Marketing and Social Media Technician - Electroinstal Group - Maia, Portugal

(2023-09 - 2024-09)

• Performed photo editing using Adobe Creative Suite (Photoshop, Lightroom), Canva, and other AI tools.
• Managed digital operations and workflows using Meta Business Center and Google Workspace.
• Developed and executed digital marketing strategies, boosting brand awareness across three companies (Electroinstal, Forravac, and IRPM).
• Created and managed social media content for platforms such as Facebook, Instagram, and LinkedIn, increasing follower engagement by 58% over the span of a year.
• Produced high-quality audiovisual content, including photography, video, and motion graphics, to align with brand messaging and support marketing campaigns.
• Utilized SEO principles to grow organic reach by 270%, improving visibility and driving traffic to the company's digital channels.
• Implemented a weekly content calendar, streamlining workflow and ensuring consistent posting across platforms.
• Analyzed performance metrics to refine strategies, improving ROI and campaign effectiveness.

Photographer and Social Media Manager - Freelance Work - Porto, Portugal

(2022-06 - 2023-09)

• Photographer - Real estate - Portrait.
• Social Media management with Meta Business Center and Google Workspace and Canva.
• Drone Videography and Photography.
• Photo and Video editing with Adobe Suite tools, such as Photoshop, Lightroom and Davinci Resolve.

Assistant Surveyor - Murphy Geospatial - Cork, Ireland

(2021-07 - 2022-05)

• Learned to operate, calibrate, and maintain a range of advanced surveying equipment such as laser scanners, total stations, and GPS rovers, ensuring high-quality data collection and reliable results.
• Increased surveyor efficiency by 30 to 45% through seamless support and expert-derived skills.
• Upheld project accuracy by 97% through precise laser scanning and accurate point cloud alignment.

Fraud Analyst / Escalation Manager / Content Moderator - Telus International - Cork, Ireland

(2016-07 - 2021-07)

• Performed due diligence by reviewing and processing KYC documentation to ensure compliance with regulatory standards.
• Performed Money Laundering Prevention and Fraud Prevention.
• Investigated chargeback claims to identify potential fraud and ensure accurate claim resolution.
• Performed content moderation by identifying and addressing harmful content, including hate speech, graphic or violent imagery, sexual content, bullying or harassment, illegal activities, and self-harm or suicide-related material.
• Investigated spam/phishing attempts, copyright infringement, misinformation, and privacy violations.
• Handled property damage cases, ensuring timely resolution and effective communication with all parties involved.
• Monitored and enforced platform safety and compliance standards to ensure full regulatory adherence.

Security Officer - Securitas AB - Porto, Portugal

(2006-06 - 2016-05)

• Monitored CCTV cameras and fire, and alarm systems.
• Checked and secured building entrances and sensitive areas.
• Investigated suspected incidents of external fraud, employee theft, and embezzlement.
• Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.

Technical Course - Industrial Design - Árvore Artistic and Professional Design School (2004-01 - 2004-12)