Customer service
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I am a positive and proactive individual, always willing to learn and enhance my knowledge. I am quick to grasp news ideas, concepts and technologies and to develop creative and innovative solutions to problems. I enjoy being part of a team; I can and will thrive in challenging times.
July 2023 - Till now: Cais de Belém: R.Vieira portuense 64, 1300-085, Lisboa.
Responsibilities: Customer Service and queries, maintaining health & food safety, customer order management, staff training, banking, stock management, event management.
2. Position: Customer Relationship Manager
January 2021 – April 2023: Seher Palace, 70 Rua São Tomé, 1100-563, Lisbon, Portugal.
Responsibilities: Customer Service and queries, maintaining health & food safety, customer order management, staff training, banking, stock management, event management.
3. Position: Customer Relationship Assistant Manager
June 2015 – June 2020: Afro Beauty Centre LTD, 97 Deptford High St, London,
SE8 4AA, United Kingdom.
Responsibilities: Customer Service and queries, online customer order management, staff training, stock management.
4. Position: Team Leader
May 2013 - April 2015: M&S Simple Food, St George's Hospital (London).
Blackshaw Road, London, SW17 0QT
Responsibilities: Customer Service, Staff Training, Stock Management, Everyday Banking.
MBA Innovative Management, 2012
Awarding Body – Coventry University
EDSML in Strategic Management and Leadership, 2011
Awarding Body Edexcel, UK
B.Sc. Hon’s in Computer Science (2009), Bangladesh The People’s University of Bangladesh
B.Sc. Engineering in Computer Science & Engineering
