Marcia Silva

Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with co-workers to uphold service standards of excellence. Great problem solver and goal-oriented manager.

Ensure the success of the establishment by hiring and training adequate staff members to deliver a spa's services; set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies; set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events; hands on creating promotional and public relations campaigns to raise public awareness and visibility of the spa and its services to generate sales and increase memberships; creating membership incentives and sales promotions leading to a larger client base; make sure that facilities were properly cleaned and that all equipment were in working order; assure that inventory of supplies were maintained; responsible for ensuring that customers' expectations are met; handle customer complaints and create customer service tools such as comment cards and surveys.

Knowit – Porto

Adult Teaching Qualification, 07/2020

C nº F699609/2020 · European Laws, Communication & Behaviours, Pedagogical Methods and Techniques, Skills and Operational Objectives, Didactic Resources, Platforms: Features and Purposes, Quantitative and Qualitative Assessment

Raison D’Étre – Sweden

Spa Management, 02/2014

Marketing, Business Development, P&L, Human Capital, Leadership, Business Excellence and Sales.

Barberyn Ayurveda Center - Sri Lanka

Ayurveda Therapies, 07/2006

Ayurveda massage, Nutrition, Yoga and Ayurveda products knowledge

SIMAC - Porto

Physical Therapy Assistance, 05/1998

Anatomy, Massage, Pathology and Electrotherapy