Mareny Sousa
Consultora de viagens
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Sobre
Solid technical skills of the Amadeus, Galileo booking system; Excellent ability to handle various computer programs; Excellent ability to interact with Internet Explorer, Outlook, CRM, Sigav; Excellent ability in direct and indirect sales techniques; Primavera BSS - Business Software Solutions (Academic Training) .
Experiência
Luanda Medical Center_ Luanda, Angola
TRAVEL COORDINATOR, 01/2021 – 10/2021
Coordinate, supervise and implement every aspects of travel arrangements for staff, executives and medical team.
Main operations
- Support corporate as small group travel reservations.
- Insurance of confirmation of the availability plus convey tentative itinerary to respective traveler for approval.
- Booking confirmation, distribution tickets along with confirmations to traveler.
- Maintain and update profiles for corporate as well as customer travel.
- Assure approvals as attained as deadlines are met.
- Organize travel related technical conflicts.
- Research and resolve all incorrect charges with respected to entire travel program.
- Review travel associated invoices as well and insurance to compare invoices with genuine travel transactions to validate every charge.
TOURISM TECHNIQUE, 01/2019 – 11/2020
Manager of the customer account in the motorization of plafond for credit ticketing.
Manager of the client account and service in The Alive
Main operations
- Bookings, issuance, reissue and refund tickets.
- Online Hotel bookings and Rent a Car.
- Personalized follow-up of the customer's trip.
CORPORATE BOOKING CONSULTANT, 01/2013 – 10/2018
A Personalized service of loyal customers in the issuance of services (Airfare tickets, hotels and rent a car)
Capture and personalized service of new customers
Main operations:
- Bookings, issuance, reissue and refund tickets
- Online and face-to-face flight/hotels/flights/packages
- Personalized service via Outlook
- Visa extensions (Ordinary and Short Duration)
- AVM (António Vicente Marques) – Lawyers _ Luanda, Angola
- EXECUTIVE SECRETARY, 05/2011 – 11/2012
- Responsible for documentation and every office file
- Control of the Director's agenda and appointments
- Document dispatch and conferencing
- File organization (Physical and digital)
- Customer’s reception, departmental assistance, service and support to internal and external customers.
COMMERCIAL TECHNIQUE, 04/2010 – 04/2011
Monitoring of reservations made online by customers and update of the rate taxed by the company.
Customer Outlook email service in online booking update.
- Ticket reservation and ticketing operator
- Direct sales, counter and call center
- Secretary of the Delegate of TAP (Organization of reservations of the delegate).
Formação
MANAGEMENT DEGREE
Universidade Portucalense_Porto, Portugal
BACHELOR IN TOURISM BUSINESS MANAGEMENT
ISCET - Instituto Superior de Ciências Empresariais e do Turismo_Porto,Portugal
CERTIFIED TRAINING OF AMADEUS PROGRAM, SELLING PLATFORM (CERTIFICATE)
Training Center _ Porto, Portugal
INTERMEDIATE/ADVANCED INTENSIVE ENGLISH COURSE - STANDARD
Wall Street Engish _ Luanda, Angola
