Mariana Buisel

International hospitality leader with extensive experience managing premium operations, high-performing teams and demanding clients across Marriott luxury brands. I specialize in customer experience, service excellence, process optimization and cross-functional coordination. Currently exploring remote opportunities in Customer Success, Operations and AI-enabled companies where relationship management and execution excellence create impact.

DIRECTOR OF HOTEL OPERATIONS at The Ivens Hotel, Autograph Collection (2019-09 – 2025-09)

5*Luxury hotel chain Marriott Int. - 87 rooms unit - Hotel Opening

• Manage hiring, training, scheduling, evaluating, disciplining and motivating employees.
• Managing day to day operations and overviewing all the departments on property
• Managing guest's daily experiences and responding to social comments/reviews.
• Hotel site inspections, press visits
• Compliance with Marriott international Inc. Operational Standards.
• Daily follow up of all teams, coordinating daily briefings
• Manage hotel daily operation

Convention Services Manager at Hotel W Barcelona (2016-02 – 2019-05)

Luxury hotel chain owned by Marriott International

• Monitors all contractual agreements pertaining to rooms, meeting space, beverage and food and special concessions.
• Coordinates all agreements stipulated in the group / event contract between operational departments setting and developing timelines project management task list and decisions of duties.
• Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling.
• Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs. Provide feedback with solid and open communication.
• Managing logistic, operations, schedules and production coordination.
• Maintain strong client relations and follow up on deposits due, rooming list and all necessary information to properly organize group needs.
• Verify credit information submitted in Finance department at point of turnover.
• Manage billing process, budget Management.
• Managing site visits and plan meetings for upcoming groups and potential affiliate business.
• Developing client proposals.
• Oversee overall project execution, performance and profitability.

Event Coordinator at Hotel W Barcelona (2014-09 – 2016-02)

Luxury hotel chain owned by Marriott International

• Ensure all Set Ups are flawlessly executed before the meeting starts in all meeting areas according to the BEOs and Daily Reports, checking with banquets if not as communicated.
• Meet and Welcome Meeting Planner upon arrival, together with Convention Services Manager. At precon level, already presented as MAIN contact for any Meeting Planner requests
• Become a gate keeper of MPSI recognition by imputing expectations, amenities, and updating special requests in a client's Opera profile. Review and present monthly MPSI action plans & scores with Banquets, Catering, CS, What/When and EC.
• In Charge of a team of 5 trainees, training and preparation.

MAITRE RESTAURANTE ENOTECA *2 STAR MICHELIN at Hotel Arts Barcelona (2016-04 – 2014-09)

Luxury hotel chain owned by Marriott International

• Inspect grooming and attire of staff and rectify any deficiencies.
• Complete opening/closing duties including setting up necessary supplies/tools, cleaning equipment/areas
• Complete scheduled inventories/stock and requisition of necessary supplies
• Monitor dining rooms for seating availability, service, safety and well-being of guests
• Manage hiring, training, scheduling, evaluating, disciplining and motivating employees.
• Cash handling: handle all duties according to hotel policies, procedures, internal rules and standards.

BANQUETES CAPITAN at Hotel Arts Barcelona (2012-11 – 2014-04)

Luxury hotel chain owned by Marriott International

• Responsible for implementing and managing events of all types and scales on site and off site.
• Events: Gala dinner, Receptions, weddings, conferences and meeting for 100-1000 guests.
• Off site location: casa Batlo, MNAC, FIRA, Maritime museum, Camp Nou, Lloja etc.
• Responsible for preparations/full mounting events.
• Management and staff training.
• Full reports of daily events: billing, cash handling.

SALES EXECUTIVE at Meliá Hotels International (2012-05 – 2012-10)

DIRECTOR ASSISTANT at Hotel Do Chiado Lx (2009)

Management trainee at Hotel Vila Galé Marés and Hotel Vila Galé Salvador (2008-06 – 2008-09)

Rooms Division at Aquapura Douro Valley (2007-06 – 2007-09)

Hotel opening

F&B at Hotel The Lake Resort (2006-06 – 2006-09)

Course in Management and Hospitality Management – ESTHE-Escola Superior de Hotelaria e Turismo (2006 – 2008)

Basic and Secondary education in General and specialized training in the area of management and Economics – Escola Salesiana de Santo Antonio do Estoril (1992 – 2004)