Niki Alvarez

Dynamic and results-driven customer service professional with proven experience in team leadership, cash handling, and problem-solving. Demonstrated ability to enhance operational efficiency, maintain accuracy, and deliver exceptional guest experiences. Recognized for training and mentoring staff while fostering teamwork, performance, and loyalty.

Cashier / Team Lead - RaceTrac - Naples, FL

(2024-06 - 2025-11)

• Supervised daily store operations while ensuring compliance with company policies and procedures.
• Trained and mentored new employees to improve performance and service quality.
• Coordinated cash handling procedures, ensuring accuracy in transactions and reporting.
• Assisted with inventory management to maintain stock levels and minimize waste.

Representative - Metro by T-Mobile - Immokalee, FL

(2023-01 - 2024-04)

• Assisted guests with inquiries while delivering exceptional service in a high-volume environment.
• Processed transactions efficiently and accurately, maintaining strong cash-handling standards.
• Resolved guest concerns promptly to support guest satisfaction and loyalty.
• Supported promotional events, engaging guests and encouraging participation.

Sales Associate - Dillard's - Naples, FL

(2021-02 - 2022-12)

• Delivered outstanding customer service, contributing to repeat business and positive guest experiences.
• Assisted customers with product selection, building rapport and engagement.
• Maintained merchandise displays according to brand and visual standards.
• Processed transactions accurately and efficiently.

High School Diploma - Bainbridge High School (2020-04) Bainbridge, GA