Rachel A

Experienced hospitality professional with over 15 years of international experience across luxury resorts, cruise lines, restaurants, and guest services. Proven leader in front office operations, guest satisfaction, team development, and service excellence.

Assistant Front Office Manager at Pestana Tróia Eco-Resort & Residences (2024-04 – 2026-07)

• Supported daily Front Office operations.
• Led reception team shifts.
• Handled VIP guests and escalated complaints.
• Coordinated with Housekeeping and F&B.
• Maintained luxury service standards.

Manager at FashionTV Café (2013 – 2016)

• Managed restaurant operations.
• Trained FOH staff.
• Monitored service quality and P&L trends.

Floor Supervisor at Pacifico Tiki Lounge (2013 – 2016)

• Supervised FOH operations.
• Resolved guest concerns.
• Maintained service standards.

Assistant Bar Manager at Costa Crociere (2011 – 2013)

• Led beverage team.
• Delivered exceptional guest service.
• Supported cost control and training.

Hostess / Executive Assistant at Aquarium Seafood Restaurant

• Reservations, VIP reception and executive support.

English Teacher at Various Schools (2016 – 2023)

• Delivered professional English training; strengthened communication and coaching skills.

Cabin Crew (ANAC Certified) – Nurse Assistant Training Academy (NATA)

Nurse Assistant Training – Nurse Assistant Training Academy (NATA)

Real Estate Studies