Raquel A. Bezerra

Hospitality professional with front office leadership and guest experience experience across resort, luxury, VIP and international service environments. Strong background in reception operations, reservations, check-in/check-out, billing, guest relations, team coordination and cross-departmental operations.

Practical

Opera PMS experience, with a proven ability to maintain service standards, resolve operational issues and support consistent guest experiences. Experienced working under pressure in demanding international hospitality environments.

Subchefe de Receção / Assistant Front Office Manager at Pestana Tróia Eco Resort & Residences (2025-04 – 2026-07)

• Supported and coordinated daily front office operations, ensuring smooth guest arrivals, departures and service delivery.
• Managed reservations, guest requests, billing and operational procedures using Opera PMS.
• Coordinated with housekeeping and maintenance to resolve guest needs and maintain property standards.
• Created a reception and check-in/reservation manual to improve operational consistency and team onboarding.
• Handled guest communication, service recovery and problem resolution in a fast-paced resort environment.

English Teacher & Operational Support at Wall Street English, Setúbal (2023-09 – 2025-04)

• Delivered English instruction to adult learners, including advanced C1/C2 Cambridge preparation.
• Provided operational and service support, coordinating with colleagues and maintaining a high standard of client experience.
• Developed strong communication, presentation, coaching and interpersonal skills in a multicultural environment.

English Teacher at Various Schools (2016-01 – 2023-12)

• Delivered professional English training and strengthened communication, coaching and presentation skills.

Floor Supervisor at Pacifico Tiki Lounge, Abu Dhabi (2014-10 – 2016-09)

• Supervised floor operations, guest service and team performance in an international hospitality environment.
• Managed service flow, inventory and operational standards while supporting sales and promotional initiatives.
• Handled guest requests and resolved service issues professionally and efficiently.

VIP Hospitality / F&B; Operations at Yas Marina Formula 1 VIP Lounges, Abu Dhabi

Hospitality Experience

• Delivered high-level service to VIP guests in a demanding international event environment.
• Worked effectively under pressure while maintaining discretion, attention to detail and premium service standards.

Certification in TESOL–TEFL – World of TESOL Academy (2023-01)

Certification in Cabin Crew – New Flight Escola de Aviação Civil (2021-01)

Associate in Nurse Technician – Indian River State College (2004-01)

Postgraduate Studies in Literature