Rita Fabiao

Graduated in Chemical Engineering, with experience in education roles in elementary and university settings, technical roles in the supplementation and cosmetics industry, with knowledge in workplace safety and hygiene, logistics, and operations with specific experience in front-office and back-office operations, especially in technical support service and stock management.

Claims

Administrator with experience in the Irish market, specialized in claims processing, bordereaux (BDX) reconciliation, payment management, and financial controls, ensuring operational accuracy, compliance, and process efficiency. Skilled in process management and with some experience in sales. Versatile and adaptable, with a strong ability to learn, focused, and detail oriented.

Claims Administrator – Ireland Team at Hiscox Insurance (2024-07 – Present)

• Management and administration of insurance claims for the Irish market, ensuring accurate validation, processing, and maintenance of records across internal systems.
• Coordination with managing agents, brokers, and internal stakeholders to ensure timely and efficient claims handling.
• Led the analysis and reconciliation of bordereaux (BDX) from MGA partners, identifying discrepancies and ensuring financial accuracy of claims, reserves, and payments.
• Processing of claim-related payments and loss fund transactions, ensuring financial accuracy and compliance with internal procedures
• Creation and management of Purchase Orders (POs) in line with internal approval and financial processes.
• Accurate input, maintenance, and update of claims data within systems (e.g. CMS and internal platforms), ensuring traceability and data integrity.
• Identification and resolution of discrepancies within bordereaux and claims data, contributing to process improvement and operational efficiency.
• Acted as a key point of contact for brokers, MGAs, and internal teams, resolving queries efficiently and strengthening stakeholder relationships.
• Contribution to process optimisation initiatives and continuous improvement within claims operations.

Logistics and Operations at PreZero/Ericsson Telecommunications (2018-01 – 2024-05)

with specific experience in both front office and back-office operations, especially in technical support service and stock management:

• solid experience in logistics and operational management, including stock management, orders, distribution, and returns of telecommunications equipment.
• Front Office and Back Office Knowledge: Ability to handle both the operational tasks of the back office, such as order management and problem resolution, and customer service and communication with distributing companies in the front office.
• Communication Skills: Ability to effectively communicate with customers, distributing companies, and other stakeholders, both verbally and in writing
• Problem Solving: Ability to identify and resolve issues related to deliveries, returns, and distribution of telecommunications equipment efficiently and proactively
• Data Analysis: Ability to analyse data related to logistics operations, such as delivery times, return rates, distribution efficiency, among others, to identify areas for improvement and optimization.
• Relationship Management: Ability to build and maintain positive relationships with customers and distributing companies, acting as an effective bridge between the involved parties.
• Organization and Time Management: Ability to manage multiple tasks and priorities effectively, ensuring that delivery, return, and distribution requests are handled in a timely and efficient manner

Real Estate consultant at Century21 Village (2017-06 – 2017-12)

Technical Engineer/quality engineer at FJCampos, Lda. (2005-11 – 2017-02)

Natural supplements and cosmetics

• Management and Development of the Good Manufacturing Practices Plan framed within an HACCP system
• Creation of Procedures Manual and Records
• Control and Maintenance of the System
• Stock Control of products and auxiliary materials (packaging, posters, informational leaflets, etc)
• Management and Planning of employee activities
• Material Control at reception and Maintenance of Records
• Maintenance of Quality Control Files
• Preparation of information for informational leaflets and other forms of advertising
• Maintenance and management of the Institutional website and online sales site
• Active search and identification of raw material suppliers

Teacher at Escola Básica 2,3 da Terrugem (2004-10 – 2005-08)

School basic level

Teacher in Chemical department at Escola Superior Agrária de Santarém (2000-10 – 2004-10)

Polytechnic institute

Quality Engineer at Somincor – Sociedade Mineira de Neves Corvo

Mines and minerals

• Maintenance, developing and management of quality system, making sure all the requirements were obeyed.
• Responsible for the metrology, in charge of maintaining the calibration system and scale verification and calibration

5-year Degree in Chemical Engineering in Chemical Engineering – Instituto Superior Técnico (1995-09 – 1998)

Bachelor's degree in Chemical Engineering in Chemical Engineering – Instituto Superior de Engenharia de Lisboa (1992-09 – 1995)

First Certificate in English in English – Britanic Institute Cambridge School (1992)