Robin Born

………………………………………………..

L’Osteria, Wertheim, Germany— Bartender & Receptionist

June 2022 - September 2022

● Preparation of 26 mixed drinks like Aperol Spritz, Moscow Mule etc. in a high-volume Italian restaurant (360 seats)

● Preparing 7 types of coffee with a portafilter machine involving

Latte Art

● Responsible of attending phone calls, managing table reservations, taking takeaway orders, managing the payment process and handling other customer requests

● Bar opening and closing duties, making sure the inviting appearance of the bar from a customer perspective and hygiene

● Greeting guests at entrance and allocating them a suiting table

● Training new staff

Wotels Hub, Ericeira— Rotational Employee & Night Auditor

September 2022 - PRESENT

● Night Auditor at WOT Hotel: performing check-in & check-out and providing guests with any information they need

● Breakfast Service at WOT Ericeira Surf Hostel: Ensuring smooth flow of breakfast buffet and accompanying clients

● Events Management: Encouraging guests to sign up for events and carrying out Volleyball- & Ping Pong tournaments

● Housekeeping: Preparing apartments, garden houses, private rooms and dorms for the perfect first impression

● Bar Service: serving cocktails and other drinks

Universidade Europeia, Lisbon — Bachelor of Science in Hospitality and Tourism Management

September 2019 - January 2022

Courses: Luxury Industry Management, Resorts and Hotel Management,

Accommodation Management, IT Systems, Marketing Management,

Relationship Management and CRM, Accounting, Financial Management

CETT School of Tourism, Hospitality and Gastronomy,

Barcelona — BSc in Hospitality and Tourism Management

January 2022 - June 2022

Mandatory international semester. Courses: Smart Tourism,

E-commerce, Leadership and Entrepreneurial Management