Sandra Da Silva

Experienced professional skilled in coordinating cross-departmental collaborations to optimize sales and marketing operations, ensuring smooth process flows and accurate financial reporting. Strong background in managing complex incentive schemes and maintaining strong partnerships with dealers through effective communication and support.

Controlling Sales & Marketing - German Market at Stellantis Shared Service Center Portugal (2025-09 – Present)

• Perform sales and marketing controlling activities for the German market, ensuring data accuracy and compliance with company policies.
• Monitor sales performance, incentive programs, bonus calculations, and commercial agreements.
• Manage dealer and customer incentive claims, validating supporting documentation and ensuring correct payment processing.
• Conduct financial analysis related to sales campaigns, marketing activities, and promotional programs.
• Coordinate with Sales, Marketing, Finance, and Business Support teams to ensure accurate reporting and process alignment.
• Support payment activities related to benefits for the dealers.
• Work extensively with SAP, Excel, and reporting tools for data analysis and financial monitoring.
• Process and manage dealer tickets and inquiries, providing timely support and solutions related to sales, incentives, contracts, and administrative processes.
• Act as a key contact point for dealers, responding to requests, clarifying procedures, and resolving operational issues.

Back office agent - German speaker at BNP Paribas (2025-01 – 2025-12)

• Management of vehicle repair requests in accordance with the contractual coverage.
• Examination of the admissibility of applications.
• Contact by phone all required departments.
• Analysis of the applications and examination of insurability and financial risk to support decision-making in accordance with the procedures and delegation rules.
• Communication of decisions to customers and/or business partners.
• Ensuring the administrative management of all prepared processes.

AP Accountant at Klöckner Pentaplast (2024-01 – 2024-12)

• Responding to vendor enquiries regarding finance.
• Verify invoices against (purchase) orders and ensure the goods or services were received before issuing payment to their vendors.
• Process invoices and reconcile payments.
• Review and process employee expense reports.
• Work closely with internal departments and external vendors to resolve any payment issues or discrepancies.
• Assist with other accounting duties as assigned by the Accounting Manager.

Travel & Expense specialist at Adidas GBS Porto (2020-01 – 2024-12)

• Contact with global employees of Adidas giving them support in English and Spanish German language.
• Give support via phone, e-mail and the Aspen system for Travel & Expenses related questions.
• Verifying expenses in the SAP Concur system.
• Verify and approve expense reports.
• Check payments for employees in SAP.
• Provide training in how to work with the software Concur for Travel & Expense.

Sales Assistant at Ergosoft Lda. (2018-01 – 2019-12)

• Customer service (German language).
• Sales support to customers via phone or e-mail.
• Issue offers for the customers.
• Issue orders and invoices.
• Provide technical support by phone and e-mail (Level 1).
• Create temporary Rip software licenses and also final licenses.

Service Desk Agent at Fujitsu Lda. (2016-01 – 2018-12)

• Provide technical support in German via phone or e-mail.

Translation projects manager - Bilingual at Alphatrad Portugal (2015-01 – 2016-12)

• Customer service (German language).
• Managing translation orders.
• Issue Invoices; Managing customers claims.

Customer service representative at Coindu (2013-01 – 2014-12)

• Customer service (Spanish language).
• Manage orders (customer VW).
• Analyse and process orders of the finished product and samples.
• Analyse forecast orders.
• Make the provision of goods and transports; Issue invoices, delivery notes and all other documentations necessary for transports.
• Organise urgent transports.

English Teacher at Câmara Municipal de Guimarães (2010-01 – 2013-12)

• Teaching English to children.

Administrative Assistant at Delphi - Grundig (2004-01 – 2010-12)

• Make the provision of goods and transports.
• Issue invoices, delivery notes and documentation for transports.
• Prepare customs clearance of the goods to be exported.
• Send notices of dispatch via fax or e-mail.
• Check received transport invoices and book them into the system.
• Be in contact with forwarders.

Secretary at TeamQuatro (2002-01 – 2003-12)

• Write an offer to the customer after receiving a request in order to organize an event or meeting.
• Make all the necessary bookings (hotels, restaurants).
• Confirm bookings.
• Write a manual including all details of the event/meeting.
• Be in contact with the group during the stay.

Commercial assistant at Varela & Macedo (2001-01 – 2002-12)

• Book the order of customers.
• Prepare samples of baby suits and send them to the customers.
• Develop new collections in collaboration with designers.
• Issue invoices.
• Meet customers.

Forwarding agent at Forwarding Agent (2001-01 – 2001-12)

• Make disposition of goods and transports.
• Issue invoices, delivery notes, Cmr´s and all other necessary documentation for a transport.
• Prepare customs clearance.
• Send notices of dispatch via fax and e-mail.
• Check received transport invoices and book them into the system.
• Be in contact with forwarders.

Degree in foreign languages in Foreign Languages – Universidade do Minho (2003-01 – 2009-12)

Forwarding Agent in Administration, Accounting, Economy and social sciences – Danzas GmbH e Commercial school Holstenwall (1998-01 – 2001-12)

Commercial assistant with expertise in foreign languages in Foreign Languages – State school for foreign languages (1996-01 – 1998-12)