Sascha de Ruigh

Dedicated professional with 5+ years' experience managing the lifecycle of learning programs and supporting B2B clients within the EdTech sector (SaaS environment). Experienced in contributing to the planning, execution, and improvement of internal projects, with a focus on learner experience, process optimization, and team support. At Learnlight, I've collaborated closely with Product, Transformation, Client Success, and Learner Success teams to keep projects aligned, organized, and moving forward.

I'm comfortable managing priorities, navigating complexity, and ensuring quality and timelines are met. Having lived in multiple countries across different continents, I thrive in remote, multicultural environments. I bring a detail-oriented approach with a human angle, staying flexible and keeping a sense of humor whether times are challenging or a breeze.

Learner Impact Specialist at Learnlight (2025-08 – Present)

• Managed high-volume learner cases and workflows, ensuring timely, accurate, and process-aligned outcomes
• Main point of contact for training of team members and alignment of processes during transition of GMC to LSM
• Collaborated internally to identify issues and implement improvements to learner communication and course coordination
• Delivered proactive written communications and collected structured feedback
• Supported overseeing smooth execution of course coordination and recruitment processes

Project Coordinator, Global Mobility Service at Learnlight (2023 – 2025)

• Coordinated internal projects, tracking tasks, timelines, and deliverables to ensure smooth execution and alignment with project goals
• Reviewed and improved workflows, documentation, and internal processes to enhance efficiency and quality standards
• Reviewed and evaluated operational procedures and collaborated to implement quality improvements
• Worked cross-functionally with other teams (Transformation, Sales, CSM, TM) to maintain momentum, clarity and focus to reach objectives and set goals
• Kept ownership of team training and keeping training materials up to date
• Kept a reduced number of learner files to my name to maintain visibility on daily procedures and pain points

Senior Program Manager Global Mobility at Learnlight (2019 – 2023)

• Oversaw onboarding and delivery of customized language and intercultural training programs for global corporate employees, ensuring processes were accurate and consistent
• Monitored program performance, identified risks, and implemented solutions to maintain timelines, quality, and learner satisfaction
• Created, reviewed, and maintained internal documentation, workflows, and onboarding processes with attention to detail
• Collaborated with sales and transformation teams to evaluate and improve internal systems, reporting accuracy, and process efficiency
• Designed and led onboarding programs for new team hires, providing clear guidance and structured materials to foster alignment

Google Online Specialist at Teleperformance Portugal (2019 – 2019)

• Reviewed digital advertising accounts for accuracy and performance, providing structured feedback to clients
• Maintained quality standards in a high-volume, metrics-driven environment
• Google Ads Certified (Fundamentals)

Stock Manager at Dolce & Gabbana (2016 – 2019)

Managed inventory and logistics operations, ensuring accuracy, reporting, and process efficiency

Visual Merchandiser and RFID trainer at Zara Flagship Store (2011 – 2015)

Supported national RFID rollout and staff training, coordinated merchandising, and ensured operational standards

Various roles in hospitality, event promotion, tour guiding, and administrative support at Various (2008 – 2010)

Held roles in hospitality, event promotion, tour guiding in Mexico, and administrative support, developing strong client-facing, organizational, and intercultural communication skills

Bachelor's Degree in Latin American Studies – University Leiden NL (2003 – 2008)

Graduation VWO Atheneum in Culture and Society – Openbare Scholengemeenschap de Meergronden NL (1997 – 2003)