Customer Support Representative - Communications and Entertainment Group NOS - RHmais - Porto, Portugal
(2013-09 - 2015-05)
- Provided high-volume customer service and billing support via telephone
- Managed customer accounts, processed billing adjustments, and resolved contract inquiries
- Utilized specialized CRM systems to register interactions and manage customer profiles
Customer Support Representative - Vodafone Portugal - RHmais - Porto, Portugal
(2015-10 - 2018-09)
- Provided comprehensive customer support for residential (fixed) and mobile services (pre-paid and post-paid)
- Handled service updates, address modifications, monthly installment device purchases, and promotional campaigns (Clube Viva loyalty points/rewards)
- Served as first-line technical support exclusively for mobile devices and network connectivity issues
Customer Support Representative - Alliance Healthcare - Randstad - Porto, Portugal
(2018-10 - 2019-10)
- Customer support for pharmacy drug distribution company
- Reception and forwarding of calls to the responsible departments
- Check product availability and placing orders
- Reported issues to the respective departments
Customer Retention & Sales Representative - Nowo, Communications - Randstad - Lisboa, Portugal
(2019-10 - 2020-01)
- Managed customer loyalty programs and handled account cancellation requests
- Negotiated contract renewals and presented tailored service solutions to retain clients
- Support in configuring TV service (changing from analog to digital service)
- Achieved performance targets for customer satisfaction and service quality
Customer Service & Backoffice Associate - Nowo, Communications - Randstad - Lisboa, Portugal
(2020-01 - 2022-12)
- Managed non-voice customer support channels, handling written inquiries received via official brand emails and ticketing platforms
- Resolved general billing discrepancies, service updates, and contract-related issues following standard customer care protocols
- Proactively initiated outbound customer contacts when necessary to untangle complex issues and provide swift problem resolution
- Identified customer retention opportunities during resolution processes, offering complementary services or upgrades to drive added sales value
- Ensured high service quality and professional email etiquette to maintain solid customer satisfaction performance targets
IT Service Desk & Technical Support Specialist - Serviços Partilhados do Ministério da Saúde - Synchro by Egor - Porto, Portugal
(2023-01 - 2025-08)
- Served as first-line technical support for healthcare professionals across the national network
- Managed, logged, and tracked technical incidents using enterprise ticketing systems
- Troubleshot software, hardware, and access issues according to service protocols
Order Processor - Action - Charlie Works - Echt, Netherlands
(2025-11 - 2026-05)
- Accurately picked and packed high volumes of retail orders for distribution
- Ensured efficient processing of goods to meet daily targets
- Maintained organization and safety standards within the logistics operations
Returns Logistics & Quality Control Associate - GXO / H&M - E&A Uitzendbureau - Tilburg, Netherlands
(2026-06 - current)
- Processing and evaluating international e-commerce returns for H&M
- Quality assessment of returned goods to ensure compliance with brand standards
- Using warehouse management software (WMS) for data entry, inventory tracking, and stock registration
