Sulabh Gupta

I am seasoned professional with 10+ years of work experience in complex IT environment and delivering the application development projects for multinational clients. Since last 7 years I have been working ServiceNow development projects. Based on my dynamic experience, I can work in variety of capacities like Project Manager, Scrum Master, Business Analyst and Service Management Expert of Incident, Problem and Change Management.

May 2021 to PresentProject ManagerT Systems (Deutsch Telekom)

• Managing multiple ServiceNow Implementation projects in parallel following the Agile methodology
• Working with the consulting teams, helping in solution designing for the upcoming projects, helping with drafting SOWs, Reviewing Project Contracts and executing the change requests
• Owning the IT Service Management processes, Resource Management, Risks & Issues, addressing projects’ escalations and managing the Reporting Activities
• Overseeing the Operations Support as an additional responsibility

• NCR Location SPOC for all ServiceNow Projects, helping with the project resources, project infrastructure& building up ServiceNow capability as per the varying business needs
• End to end Project Management of the ServiceNow Development projects for multiple international clients
• Liaising and coordinating with the Client POCs, Consulting Teams, Project Vendors and internal teams to ensure the smooth service delivery
• Transitioning of client businesses from into cognizant – managing the handovers, streamlining processes during the transition

• Working as the Agile PM for a reputed client - Leading the day-to-day Project activities / Driving the PBI discussions, Sprint Planning and Scrum Meetings
• Prioritization, Scheduling, Risk assessment, retrospective session and joint reviews of the completed and ongoing sprints
• Managing the ServiceNow development project in an Agile environment – transition of ITSM processes and IT Infrastructure to ServiceNow
• Also worked on Ecommerce Development Project

• Responsible for project management of Network implementation projects through the PM methodology phases, planning, execution, deployment, and closure
• Writing the Project Management and Business Analysis documentation for the clients
• Worked extensively on Vendor/Supplier Management processes from BoM validation through Order confirmation
• Responsible for the Service Delivery reports, Governance Meetings, Escalation Handling, Audit & Compliance notices, TNI and Training reports
• Responsible for the Project specific recruitment and building internal capabilities

• Incident manager for all P1 and P2 incidents
• Defining and streamlining the Service Management processes and how the incident management process will interface with other Service Management processes like Change, Knowledge and Problem etc
• Stakeholder management and managing the communication with the Senior Management
• Incident Documentation and coordination with internal and vendor teams to facilitate an early resolution

Jul 2004 to Jun 2007B. Com Kanpur University

• Bachelor of commerce and business management 
• Computer science & Environment were the additional subjects

• Post Graduate Diploma in Business Administration

• Excellent communication skills gained through my experience of interacting with clients, vendors, team members and senior management

• Excellent leadership and People Management skills (currently responsible for a team of 12 people)

• Good command of Microsoft Office™ tools and BMC Remedy, JIRA, Confluence, HPSM, Azure DevOps, ServiceNow & other cloud based ITSM Tools
• Very good knowledge of Sharepoint and MS Visio
• Working knowledge of MS Project

Presentations

Seminars

Work Permit

Agile Product Owner (Agile PM/PO), ITIL V3 Foundation, Agile Scrum Master

ServiceNow Application

PMP/ Project Management Professionals, Six Sigma, People Handling Skills, Workplace Diversity

Authorised to live and work in Portugal, EU