Vânia Fortes

Health professional with 5 years of international experience in tourism, hospitality and administrative support in Portugal and the United Kingdom. Skilled in customer service, reservations, guest relations, inventory management, reporting, supplier communication and office administration. Trilingual in Portuguese, Cape Verdean Creole and English, with strong communication, organisation and problem-solving skills.

Adaptable, reliable and used to working in dynamic, multicultural and fast-paced environments. Passionate about tourism, people and exceptional service. Organised, reliable, adaptable.

CARE SUPPORT WORKER at Mak Personnel, UK (2023-01 – Present)

• Coordinated care schedules and communicated with multidisciplinary teams.
• Maintained digital care and medication records.
• Prepared daily reports and documentations.
• Communicated remotely with supervisors and families.

CARE WORKER / HOME CARE at Fuchsia Homecare, UK (2021-09 – 2023-09)

• Used digital health platforms for record keeping.
• Planned routes and managed time effectively.
• Supported clients with daily routines and provided excellent care.
• Ensured accurate documentation and communication with teams.

SERVICE MANAGER / BUYER at GoldService, Portugal (2020-01 – 2021-12)

• Managed inventory, stock control and supplier relationships.
• Prepared reports, analysed market data and supported purchasing decisions.
• Negotiated with suppliers and ensured timely deliveries.
• Provided multilingual customer service.
• Supported multilingual, administrative and operational activities.

INTERNATIONAL EXPERIENCE – DUTY FREE & HOSPITALITY at Portugal (2018-01 – 2019-12)

• Provided exceptional customer service in Duty Free and hospitality environments.
• Assisted international customers in three languages.
• Managed sales operations, payments and product information.
• Resolved customer enquiries and complaints in real time.
• Worked under pressure while maintaining service quality and professionalism.
• Developed strong communication, teamwork and problem-solving skills.

HOTEL RECEPTIONIST COURSE in Hospitality – Citeforma - Lisbon, Portugal (2015-01 – 2017-12)

VOCATIONAL COURSE - ARTS, SPORT & MUSIC in Arts, Sport & Music – Escola Secundária das Olaias - Lisbon, Portugal (2012-01 – 2015-12)