Adina Bordeanu

Experienced hospitality management professional with over 10 years of progressive leadership in high-volume restaurants and premium dining environments across London. Strong expertise in operational management, team leadership, guest experience, recruitment, training, cost control, and business performance improvement. Proven ability to manage fast-paced service environments, lead large teams, and consistently maintain high standards of service, compliance, and efficiency.

Holds a Personal Licence for the sale of alcohol. Also experienced in delivering Business and Hospitality education at HND/HNC level.

Assistant Manager - Balans No.60 - London

(2024-01)

• Support daily restaurant operations in a busy, high-volume environment
• Lead and motivate front-of-house teams to deliver excellent guest service
• Manage reservations and guest experience using SevenRooms
• Handle customer relations and resolve complaints professionally
• Support recruitment, onboarding, training, and performance reviews
• Monitor stock levels and assist with cost control procedures
• Ensure compliance with health & safety, hygiene, and licensing regulations
• Supervise service during peak trading periods

General Manager - Prosecco Caffe - London

(2023-01 - 2023-12)

• Managed full daily operations of a fast-paced restaurant
• Led FOH and BOH teams ensuring smooth service delivery
• Oversaw recruitment, training, onboarding, and performance management
• Controlled labour costs, stock management, and profitability targets
• Managed reservations and guest bookings using SevenRooms
• Handled escalated customer complaints and ensured service recovery
• Ensured full compliance with licensing laws, health & safety standards
• Developed rotas and improved workforce efficiency
• Managed suppliers, ordering, and stock control processes

Assistant Manager - Caffe Concerto - London

(2017-02 - 2022-12)

• Managed daily operations in a high-volume restaurant environment
• Supervised staff scheduling, delegation, and service standards
• Used booking systems including SevenRooms and OpenTable
• Supported recruitment, onboarding, and disciplinary procedures
• Ensured compliance with hygiene, safety, and alcohol licensing regulations
• Controlled stock levels and supported cost reduction initiatives
• Managed guest complaints and service recovery
• Supervised peak service operations
• Produced daily, weekly, and monthly performance reports
• Supported sales growth and promotional activities

Trainee Teacher (Part-Time) - The City College

(2021-01 - 2021-12)

• Supported delivery of Business and Hospitality courses (HND/HNC level)
• Assisted with lesson planning and teaching material preparation
• Maintained attendance records and learner documentation
• Supported classroom management and student engagement
• Contributed to a positive and structured learning environment

Top-Up Degree - International Tourism - University of Sunderland (2020)

HND - Business Studies - UK College of Business and Computing (2019)