Nícolas Arthur Petrucci

A seasoned professional with over 10 years of experience in the IT, retail, and logistics industries, specializing in ERP implementation, sales analysis, and process optimization. Proficient in SQL and advanced Excel, with a proven track record of driving operational efficiency and improving business performance. Passionate about leveraging data analysis and innovative solutions to streamline processes and support business growth.

Currently expanding technical expertise through studies in Systems Analysis and Development, eager to bring a combined background in business analysis, project management, and software development to a dynamic, forward-thinking organization.

Customer Support Agent at Blaze (2024-11 – 2025-12)

Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolving concerns via chat, ensuring a positive customer experience.

• Managed customer tickets via Zendesk, coordinated with teams on Slack, and provided payment support, troubleshooting issues, processing refunds, and ensuring successful transactions.
• Quickly mastered Zendesk and Slack, efficiently resolving customer issues and maintaining high satisfaction.
• Handled challenging situations with empathy, turning negative experiences into positive outcomes.
• Contributed ideas to improve service efficiency and streamline troubleshooting processes.

ERP Implementation Consultant at Consinco (TOTVS) (2014-03 – 2018-06)

Collaborated with clients to tailor ERP systems to their specific needs, enhancing efficiency, and supporting strategic business goals.

• Managed ERP system consulting and implementation projects.
• Mapped complex retail business processes, identified problems, and proposed IT solutions.
• Provided training in purchase and sales, profitability analysis, stock analysis.
• Developed scripts in SQL and offered system support to users.
• Successfully implemented ERP solutions in over 23 retail businesses.
• Led a critical project that resulted in a reduction in process times for a major client, enhancing their operational efficiency.
• Developed a customized training program that was adopted company-wide, increasing user proficiency with the new ERP system.

Logistics Assistant at Bag Trans (2022-11 – 2024-06)

Played a pivotal role in ensuring the smooth operation of logistics and supply chain processes, including Distribution Management, Receiving and Shipping, Loading and Unloading, Inventory Control, and Order Checking.

Senior Assistant Buyer at Makro Wholesale (2012-02 – 2014-03)

Managed various product categories, focusing on sales analysis, negotiation, and profit growth within the retail environment.

• Managed categories such as Chocolates, Seasonal Easter, and Milk Products, with a focus on Sales Analysis, Negotiation, and Profit Growth.
• Successfully handled a category representing a 25 MM/month sale and managed the company's main KVIs.
• Recognized internally for strategic thinking and decision-making, contributing to the successful attainment of sales and profit budgets.
• Improved stock control and supply processes, reducing overstock and enhancing responsiveness to market demands.
• Improvement of ERP System (MBS) on Contracts such as loyalty agreements.

Sales Representative at Arealva Ltda (2010-03 – 2010-11)

Drove sales growth through managing both internal and external sales processes, engaging in customer prospecting, overseeing production control, and ensuring the achievement of set targets.

• Managed both internal and external sales, customer prospecting, production control, and achieved set goals.
• Demonstrated exceptional customer service, resulting in an increase in customer satisfaction and repeat business.
• Awarded "Sales Representative of the Month" for consecutive months due to outstanding performance and commitment to achieving goals.

Dispatch Assistant at Sheet Society

• Receiving goods in containers.
• Distributing goods to the appropriate locations.
• Order processing in Shopify, picking, packing, and dispatch.
• Creating forms for Australia Post and inventory management.

Team Leader at Octopus Container Solutions

• Managing a team of 4 people to receive and unload containers.
• Packing products on pallets and organizing them in designated areas.
• Building strong relationships with management and performing picking, packing, truck loading, and occasionally deliveries.

Degree in Systems Analysis and Development – FMU (2028-06)

Advanced Diploma in Program Management – Albright Institute of Business (2022-06 – 2023-06)

Diploma in Project Management – Albright Institute of Business (2021-06 – 2022-06)

Diploma in International Business – Greystone College (2020-06 – 2021-06)

Certificate IV in International Business, Trade, and Tax Law – Greystone College (2019-06 – 2020-06)

Bachelor in Business Administration and Management – The University Centre of FEI (2007-06 – 2011-06)

Study Abroad in Travel, Work, and Study Abroad (2018-06 – 2024-06)