Astrid Büttner

Bachelor’s degree in Communication Sciences, graduated Cum Laude from Emporia State University in Kansas, USA, with international experience in multilingual communication, customer relations, and supplier coordination. Proficient in Salesforce CRM, Jira Service Management, Zendesk, and Confluence, with hands-on experience in ticket management, issue escalation, and internal knowledge management systems. Skilled in coordinating processes, managing information, and communicating effectively in international environments.

Fluent in English and proficient in German, with strong organizational and problem-solving skills. Seeking an opportunity within an international organization that offers professional growth, a structured work environment, and a healthy work-life balance.

Freelance Travel Agent at Destino Travel S.A. (2026-07 – Present)

• Develop and present personalized travel proposals, coordinating flights, accommodations, transfers, travel insurance, and related services.
• Coordinate with clients, operators, and suppliers to manage reservations, confirmations, payments, and itinerary changes.
• Manage booking documentation, monitor travel arrangements, and ensure accurate communication throughout the reservation process.
• Maintain professional relationships with clients and suppliers, ensuring efficient coordination and timely resolution of requests.

Travel Agent at Viaggi S.R.L (2026-01 – 2026-06)

• Coordinated reservations for flights, accommodations, travel packages, transfers, and travel insurance using booking systems and supplier platforms.
• Prepared tailored travel proposals based on clients’ preferences and budgets, ensuring accurate information and effective communication.
• Managed booking confirmations, payment arrangements, itinerary changes, and post-booking requests.
• Maintained professional relationships with clients and suppliers, ensuring efficient coordination and timely resolution of inquiries.

Contact Center Agent Outbound Language German and English at Ja Dialog S.R.L. (2024-10 – 2025-08)

• Used Salesforce CRM to manage and update customer records.
• Created and escalated support tickets using Jira Service Management and Zendesk.
• Applied established company guidelines and procedures using Confluence as an internal knowledge resource.
• Documented issues and coordinated escalations to specialized departments.
• Worked with digital platforms to support operational processes and information management.

Professional Athlete-Soccer (2022-09 – 2024-05)

• Gained international experience in high-performance environments, enhancing teamwork, leadership, resilience, adaptability, and the ability to thrive in multicultural settings.

Travel Agent at Pilgino, Abenteuer Jakobsweg (2021-08 – 2022-08)

• Developed tailored travel proposals for international clients, including tour packages, travel insurance, and additional services.
• Managed client inquiries and requests while coordinating availability and travel arrangements with international tour operators and business partners.

Administration and Accounting Apprentice at Lohmann Real Estate (2019-09 – 2020-05)

• Supported administrative and accounting tasks, ensuring accuracy, organization, and attention to detail.
• Coordinated information and maintained clear communication with different stakeholders in an international environment.

Social Media Manager at Hardy S.A.E.C.A. (Public Limited Company) (2018-09 – 2019-06)

• Managed communication with potential clients and users on social networks.
• Tracked interactions to support digital content management.

Bachelor of Arts in Communication Sciences, Cum Laude in Communication Sciences; Minor in Public Relations – Emporia State University (2015-08 – 2018-05)

Bachelor's Degree in Communication Sciences in Communication Sciences – Catholic University Nuestra Señora de la Asunción (2013-03 – 2014-06)

Primary and Secondary Education – Colegio Alemán Concordia (2000-01 – 2012-12)