Mateo Jara

Student passionate about graphic design, communication, and the audiovisual world. I am enthusiastic about continuing to learn and applying my skills in innovative projects that combine creativity and functionality, with the goal of growing and contributing to the field of design and visual communication.

Customer Safety Support of Bolt - Epicus Corporate E.A.S - Paraguay and Spain

(2025-01 - 2026-07)

• Handling inquiries, complaints, and requests from drivers, users, and third parties for Bolt operations in Paraguay and Spain.
• Resolving operational issues and providing support in sensitive or critical cases, ensuring a safe and satisfactory experience.
• Managing reports related to safety, wellbeing, and platform policy compliance.
• Coordinating with internal teams to efficiently resolve complex cases.
• Supporting B2B accounts and API Partners, including issue tracking and integration support.
• Prioritizing empathetic, fast, and effective responses with a strong focus on service quality.
• Analyzing, documenting, and escalating cases to support continuous process improvement.

High School - Bachillerato Científico en Ciencias Sociales - Colegio Politécnico Johannes Gutenberg (2019 - 2024)

Course - Digital Graphic Design - Instituto de Diseño y Tecnología (IDT) (2025-01 - 2025-04)

Bachelor's degree - Graphic Design - Universidad Americana del Paraguay (2026-03 - 2026-07)