Zainab Jawad
Shift Manager | Customer Service | Mechanical Engineering Student
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Sobre mí
Hardworking and reliable Shift Manager with 4+ years of experience at McDonald's, combining strong customer service, leadership and store operations experience with practical engineering skills. Experienced in cash audits, cash management, inventory, ordering, planned maintenance and daily maintenance. Confident working under pressure, solving problems quickly and maintaining high standards for service, quality, cleanliness and safety.
Currently studying Level 3 Mechanical Engineering at Uxbridge College, with experience in CAD, electronics, soldering, 3D printing and drone project work.
Experiencia
Shift Manager at McDonald's (Present)
- Manage daily shift operations, maintaining service, quality, cleanliness and safety standards in a fast-paced restaurant environment.
- Lead and support team members during busy periods, keeping tasks organised and helping the team work efficiently.
- Complete cash audits, cash handling, till checks and cash management duties accurately by following procedures.
- Support stock checks, inventory control and ordering so products and supplies are available for daily operations.
- Carry out planned and daily maintenance tasks to keep equipment, facilities and work areas safe and operational.
- Deal with customer queries and complaints professionally using strong communication and problem-solving skills.
Educación
Level 3 in Mechanical Engineering – Uxbridge College
