Afaf Akdim

Luxury retail and client experience professional with extensive experience across luxury fashion, premium lifestyle brands, and VIP customer environments. Proven expertise in client relationship management, clienteling, team leadership, and operational excellence within prestigious brands including Gucci and Christian Dior Couture. Recognized for delivering exceptional customer experiences, cultivating long-term client loyalty, and upholding the highest standards of luxury service and brand representation.

Team Manager - GUCCI - Doha, Qatar

(2021-01 - 2026-04)

• Led and developed a high-performing team within one of the world's leading luxury fashion brands.
• Cultivated and maintained strong relationships with VIP and high-value clientele.
• Drove personalized clienteling initiatives that strengthened customer retention.
• Collaborated with store leadership on commercial objectives, talent development and operational priorities.
• Ensured full compliance with brand standards, operational procedures, and luxury service expectations.
• Managed complex client situations with professionalism and discretion.
• Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback and coaching.
• Oversaw visual merchandising standards to showcase products effectively in stores.
• Analyzed sales data to identify trends and drive strategic decisions.

Store Supervisor - Al hazm mall - Doha, Qatar

(2019-02 - 2020-12)

• Supervised daily boutique operations and customer experience standards.
• Coordinated team schedules and operational execution.
• Cultivated relationships with VIP and high-net-worth clientele, enhancing personalized service.
• Executed CRM and client engagement strategies focused on loyalty.
• Organized private shopping appointments and exclusive client experiences.
• Maintained comprehensive client profiles and leveraged customer insights.
• Contributed to commercial success through relationship-driven sales and service excellence

Senior Fashion Advisor - CHRISTIAN DIOR COUTURE - Qatar

(2016-01 - 2019-01)

• Cultivated relationships with VIP and high-net-worth clientele, enhancing personalized service.
• Executed CRM and client engagement strategies focused on loyalty
• Organized private shopping appointments and exclusive client experiences.
• Maintained comprehensive client profiles and leveraged customer insights.
• Contributed to commercial success through relationship-driven sales and service excellence

Senior Cabin Crew Supervisor - ETIHAD AIRWAYS - Abudhabi, UAE

(2008-01 - 2013-10)

• Led cabin crew teams, fostering strong communication and delivering premium customer service to international clientele.
• Oversaw daily operations of crew members, ensuring smooth workflow and adherence to service standards.
• Trained new team members on safety protocols and service standards to maintain high levels of compliance.

Cabin Crew Member - QATAR AIRWAYS - Doha, Qatar

(2007-01 - 2009-01)

Bachelor of Science - Economics - Université des Sciences, Casablanca / Montpellier