July 2010 - Present showroom manager at Al Fardan Motorcycles (Ducati -BMW - Aprilia - Vespa - triumph - Gelira - KTM - sand-x )
Location: Doha, Qatar
Company Industry: Automotive Dealership & Distributor Job Role: Sales
- Sales and Marketing
- supervising all sales and marketing activities in the showroom
- Achieving assigned showroom sales target, monthly, quarterly and yearly
- Implement all marketing activities in the showroom in order to sustain market leadership and secure healthy growth rates.
- Maintain administration and relevant reporting and planning systems for the showroom in order and assist Sales Manager in issuing timely management and statistical reports.
- Analyzing market potential and sales territory
- Planning and carrying out prospecting activities for selected target groups by direct mailing, electronic mailing and outgoing calls. • Assist staff on how to handle difficult and complicated sales
- Acting as contact person for VIP customers.
- Managing the Showroom and the sales team in order to maximize the sales
- Building, establishing, and accurately maintaining the sales database
- Assisting the Sales Executives in finalizing and closing deals.
- Presenting, explaining and clarifying, all the services provided by the dealership and the company such as the financial services, Insurance, bank offers and promotions so to be offered to the customer
- Provide training to sales executives to improve their performance, with particular emphasis on customer follow up, product knowledge and all related items
- keeping up with the innovative vehicle features and its technical and optional updates
- Knowing where the product stands among competitors and always ready to answer questions and comparisons.
- Perform a wide variety of duties to organize, coordinate and schedule Motor-Bike activities, planning and forecasting around physical calendar year.
- Customer orientation
- Carrying out customer welcoming, sales negotiation and discussions, analyzing requirements and handling trade-in Used Motorbikes.
- Arranging and observing for handover of new Bikes with maximum customer satisfaction to make the process a positive and unique experience to the customer.
- Handling complaints to the full satisfaction of the customer and the company.
- Developing and providing systematic after-sales customer care in order to create the basis for repeated sales and referrals.
- Customer / Vehicle File
- Maintaining the customer / Vehicle file, which is a reference record for the vehicle transactions throughout the sales process.
- Handling all documentation related to bank financing, insurance issuance, vehicle registration, traffic department requirement and all customer related documentations.
- Other Duties and Responsibilities
- Monitoring showroom traffic, phone calls and demo drives done by the sales team
- Preparing the rotation schedules in the showroom and the events for the sales team
- Direct and supervise employees engaged in sales, inventory-taking, or in performing services for customers • Gathering and updating the information about competitor’s products and comparing them with our products • Assisting the sales manager in placing orders for Motorcycles, Power Products, Lifestyle and Spare Parts
- Ensures that all company policies and procedures are followed
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March 2007 - April 2010
Showroom In charge ‘Suzuki’
at Al Yousuf Motors (Bike & Marines Division)
Location: Dubai, United Arab Emirates , Dubai & Sharjah Auto Sport Showroom Company Industry: Automotive Dealership & Distributor
Job Role: Sales
- Handling showroom customers (retail- fleet- export) if required. Including these steps: • Meeting and greeting
- Qualifying the customer
- Bike presentation and demonstration
- Negotiation and objections handling • Closing the deals and Bike delivery
- Customer follow up (keeping in mind the timing of the follow up) • 48 hours after the showroom visit
- One week after the showroom visit
- Three days after bike delivery (if the deal is done)
- Prospecting for new customers. Several ways for prospecting: • Yellow pages
- Free zone companies guide
- Referrals from existing customers
- Work shop customers
- Arranging showroom display units:
- Different range of bikes and colors
- Visibility of bikes from out side
- Changing units and positions frequently
- Complete showroom materials (catalogs- specs sheets- stands .. etc)
- Dealing with banks and finance companies in case of finance deals: • Documentation and legal procedure
- Payment collection
- Follow up payments collection
- Dealing with insurance companies:
- Selling the approved insurance by the company
- Follow up with the customers for renewal every year
- After sales follow up and service:
- Making sure the customer is satisfied with the bike
- Making sure the customer is happy with the work shop service • Getting new prospects from the customer
- Calling the customer a trade in after a period of time
March 2003 - June 2005
Sales Supervisor at Asala Antiques, Furniture & Handicrafts LLC
Location: Dubai, United Arab Emirates
Company Industry: Other Business Support Services Job Role: Sales
- Responsible for the sales team.
- Mainly involved in gaining new accounts for company by networking and following-up general sales leads. • Preparation of sales offers, updating client databases, Responsible for gaining new business
- Achieve sales targets and forecast effectively
- Directly increased business by 75 % over two years and 3 months.
- Directly increased Target of the shop from 150 000 Dhs Monthly to 280 000 Dhs in 15 months
