Ajaz Ahmad

Experienced Computer Technician with 10+ years of expertise in desktop and laptop repair, maintenance, troubleshooting, and technical support. Skilled in software installation, system configuration, GPS software management, email setup, networking, and digital support services. Fluent in English with strong communication, customer support, and problem-solving abilities.

IT Support Specialist at Skybm Technologies Pvt Ltd (2015-05 – 2017-11)

• Identified, investigated, and resolved hardware and software issues for end users.
• Provided technical support through calls, chat, email, and remote assistance.
• Assisted users with troubleshooting connectivity, printing, software, and system-related issues.
• Installed, configured, and maintained computer systems and applications.
• Coordinated with vendors for hardware replacement and repair services.
• Worked closely with technical teams to resolve software and system errors.
• Maintained updated knowledge of technology trends and IT solutions.

Technical Support Engineer – GPS, Email & Software Management at Complierbug Technologies Private Limited (2018-08 – 2019-12)

• Managed GPS software installation, renewal, troubleshooting, and technical support.
• Configured Outlook/business emails, domain registration, and hosting renewals.
• Installed and maintained software applications for clients and businesses.
• Provided remote support for desktops, laptops, and networking-related issues.
• Ensured smooth IT operations and resolved system performance problems efficiently.

Card Level Computer Technician at Mohammed Computer (2020-09 – 2021-08)

• Performed chip-level repair and troubleshooting for desktops and laptops.
• Diagnosed and repaired motherboard, hardware, and software faults.
• Tested and evaluated new hardware and software components.
• Worked with vendors and suppliers for hardware implementation and repairs.
• Provided technical support for hardware-related issues and system maintenance.
• Collaborated with technical teams to improve repair and troubleshooting processes.

Desktop Support Technician at Remission Multispecialty Hospital Pvt Ltd (2021-12 – 2023-06)

• Provided desktop and IT support to hospital staff and departments.
• Installed and configured desktops, routers, modems, and peripheral devices.
• Maintained operating systems, software updates, and IT infrastructure.
• Responded to support requests and resolved hardware/software issues promptly.
• Assisted in recommending hardware and software upgrades when required.
• Conducted regular inspections and preventive maintenance of IT systems.

PRO & Digital Support Executive at Shine Up Services (2023-09 – Present)

• Managed social media advertising campaigns, ad boosting, and online lead generation.
• Configured Outlook emails and maintained digital communication systems.
• Assisted with government and private PRO documentation and application processing.
• Handled technical support and coordinated digital marketing activities.
• Improved customer engagement through online promotions and support services.

10th Standard – SLHS (2004 – 2005)

12th Standard – Ganga Dusadh Inter College (2008 – 2010)

B.tech in Computer Science – AKTU University (2010 – 2014)