Aqsa Nisar

Customer Service and Administration professional with 10 years of proven experience in customer handling, office administration, documentation, and front-desk operations. Highly skilled in delivering excellent customer support, managing records, coordinating schedules, and supporting management. Known for professionalism, accuracy, and the ability to work efficiently in high-volume, fast-paced environments.

Fraud Prevention Customer Advisor at Lloyds Bank UK (2025-01 – Present)

• Investigated and resolved suspected fraudulent activities to protect customers and minimize financial losses.
• Assisted customers with account verification and fraud-related inquiries while ensuring compliance with bank policies.
• Maintained accurate documentation and reported cases to relevant departments for follow-up.
• Delivered empathetic, professional service in sensitive situations, helping restore customer confidence.

Customer Service & Administrative Assistant at Sainsbury's UK (2023-04 – 2024-10)

• Provided front-office and customer service support
• Prepared official documents, letters, and reports
• Coordinated with internal departments for smooth operations
• Ensured proper filing, data accuracy, and confidentiality
• Assisted in daily office administration tasks

Content Moderator at WebHelp Bydance Tiktok (2023-01 – 2024-10)

• Monitored and reviewed user-generated content, ensuring compliance with company policies.
• Identified and escalated inappropriate content, contributing to a safer online environment.
• Shared insights with cross-functional teams to enhance moderation processes.

Telecommunications Administrator at MS BAIG TELECOM UK (2021-01 – 2023-12)

• Responded to telecom-related support requests and troubleshot issues.
• Performed user provisioning, deprovisioning, and call routing updates.
• Monitored system performance and availability using diagnostic tools.
• Coordinated with vendors for hardware/software updates and service issues.
• Maintained telecom documentation, change logs, and inventory records
• Supported unified communications platforms (e.g., Teams Voice, Zoom Phone).
• Assisted with implementing security protocols and compliance standards.

Customer Service Representative at Telenor (2010-02 – 2014-08)

• Handled high volumes of customer inquiries via phone and email.
• Assisted customers with billing, account management, and technical support.
• Contributed to customer retention by delivering exceptional service.

Bachelor of Arts – Islamia University Bahawalpur (2009-01 – 2012-12)