Joyce Lowoi

Customer-focused and service-oriented hospitality professional with experience working in luxury hotels and high-end customer service environments in Qatar. Skilled in guest relations, food and beverage service support, customer assistance, complaint handling, and maintaining exceptional hospitality standards in fast-paced environments. Proven ability to create welcoming guest experiences, communicate effectively with multicultural teams, and uphold professionalism under pressure.

Seeking a Waitress position in Qatar where strong customer service, teamwork, and hospitality skills can contribute to excellent guest satisfaction.

Hospitality Associate - ALFARDAN MEDICAL WITH NORTHWEST MEDICINE - Qatar

(2026-01)

• Deliver professional front-line customer service to patients and visitors in a fast-paced environment
• Assist guests with inquiries, directions, and service coordination while maintaining professionalism
• Maintain a welcoming and customer-friendly atmosphere aligned with premium service standards
• Coordinate with teams to ensure smooth daily operations and positive guest experiences
• Handle sensitive information with confidentiality and professionalism
• Support operational efficiency while maintaining high hospitality standards

Hospitality & Security Guard - SSS SECURITY COMPANY - RIXOS GULF HOTEL, QATAR / LE ROYAL MÉRIDIEN, LUSAIL ISLAND, QATAR - Qatar

(2025-01 - 2025-12)

Guest Service & Security Support

• Maintained excellent customer relations while ensuring guest comfort and safety
• Responded promptly to guest requests, inquiries, and emergencies
• Supported hotel operations by maintaining order, professionalism, and service excellence
• Worked closely with hotel teams to ensure positive guest experiences
• Provided customer-focused support to hotel guests in a luxury hospitality environment
• Assisted visitors with directions, inquiries, and general guest relations services
• Maintained professional communication with guests and staff from diverse backgrounds
• Supported hotel safety procedures while ensuring a welcoming atmosphere
• Demonstrated strong multitasking and teamwork abilities during high-traffic operations

Waitress - ZAIKA LOUNGE, ELDORET KENYA - Eldoret, Kenya

(2021-01 - 2023-12)

• Welcomed and attended to guests in a professional and friendly manner.
• Took accurate food and beverage orders and communicated them efficiently to the kitchen staff.
• Served meals and drinks promptly while ensuring customer satisfaction.
• Handled customer inquiries and resolved complaints professionally.
• Collaborated with team members to ensure smooth restaurant operations and excellent guest experience.
• Maintained high standards of hygiene, grooming, and customer service at all times.

Community Health - HURUMA SUB-DISTRICT HOSPITAL - Kenya

(2014-05 - 2015-07)

• Assisted clients and patients while providing professional customer support services
• Maintained accurate records and confidentiality of sensitive information
• Demonstrated effective communication and interpersonal skills in a healthcare setting
• Worked collaboratively with teams to support daily operational activities

Diploma - Community Health & HIV/AIDS Management - MOUNT KENYA UNIVERSITY (2012-01 - 2014-12)