Esraa Omer

Data Entry & Customer Service Specialist with 7+ years of experience in data management, customer support, and administrative coordination. Skilled in high‑volume data entry with 99% accuracy, maintaining data security for 200+ employee records, and handling 100–120 daily customer interactions with a 95% satisfaction rate. Proficient in Microsoft Excel, Google Sheets, and CRM systems, with proven ability to streamline processes, reduce errors, and deliver efficient service.

Product Data Entry Specialist, Remote at Independent / Self-Employed (2025-11 – Present)

Managed 1000+ product listings with 99% accuracy, reducing menu errors by 15%. Entered bilingual product details (Arabic/English) for 200+ restaurants, ensuring consistency across platforms. Conducted weekly audits that improved data reliability by 20%.

• Managed 1000+ product listings with 99% accuracy, reducing menu errors by 15%.
• Entered bilingual product details (Arabic/English) for 200+ restaurants, ensuring consistency across platforms.
• Conducted weekly audits that improved data reliability by 20%.

Data Entry Specialist, Remote at Independent / Self-Employed (2024-06 – 2025-08)

Entered and validated 5000+ sales invoices with strict accuracy standards. Maintained customer account records in Excel, reducing transaction errors by 10%. Generated monthly reports that supported financial tracking and operational decisions.

• Entered and validated 5000+ sales invoices with strict accuracy standards.
• Maintained customer account records in Excel, reducing transaction errors by 10%.
• Generated monthly reports that supported financial tracking and operational decisions.

HR Records Assistant, Fulltime at Mosa Alrasheed Group (2021-08 – 2023-04)

Maintained HR records for 200+ employees, ensuring 100% compliance with company policies. Streamlined payroll reporting, reducing errors by 15% and saving 10+ hours monthly. Digitized employee files, cutting retrieval time by 30%.

• Maintained HR records for 200+ employees, ensuring 100% compliance with company policies.
• Streamlined payroll reporting, reducing errors by 15% and saving 10+ hours monthly.
• Digitized employee files, cutting retrieval time by 30%.

Data Entry & Administrative Support at Independent / Self-Employed (2017-06 – 2021-07)

Provided remote data entry support for small businesses, managing 1000+ records in Excel. Assisted with reporting and documentation, improving daily operational tracking.

• Provided remote data entry support for small businesses, managing 1000+ records in Excel.
• Assisted with reporting and documentation, improving daily operational tracking.

Call Center Agent, Fulltime (Shift Schedule) at Zain Sudan (2016-06 – 2017-05)

Handled 100–120 inbound and outbound calls daily, achieving a 95% customer satisfaction rate. Resolved 80% of complaints on first contact, reducing ticket backlog significantly. Updated customer records in CRM, improving response speed by 25%.

• Handled 100–120 inbound and outbound calls daily, achieving a 95% customer satisfaction rate.
• Resolved 80% of complaints on first contact, reducing ticket backlog significantly.
• Updated customer records in CRM, improving response speed by 25%.

Bachelor in Software Engineering – Sudan University of Science and Technology (2010-10 – 2014-11)