Durga Devi

Senior Technical Training and Learning & Development Professional with 17+ years of experience managing technical training programmes, competency development initiatives, and operational training delivery across GCC and multinational environments. Proven expertise in training needs analysis, skills gap assessment, technical learning programme implementation, stakeholder coordination, and workforce capability development. Experienced in managing end-to-end training operations including curriculum development, LMS implementation, training scheduling, assessments, vendor coordination, budgeting, quality assurance, feedback analysis, and closure reporting.

Strong background in project management, process excellence, and technical capability building within energy, utilities, engineering, government, and consulting sectors. Certified PMP®, Six Sigma Black Belt, and Learning & Performance professional with extensive experience organizing and delivering technical, operational excellence, Lean Six Sigma, ISO, and project management programmes for professionals across oil & gas, utilities, infrastructure, and corporate environments.

Learning & Development Consultant - Stackroute (An NIIT Venture) - Hybrid

• Designed, developed, and implemented comprehensive technical training programmes aligned with organizational goals and competency requirements.
• Conducted training needs analysis and performance gap assessments to identify workforce development requirements.
• Developed learning frameworks (3I framework, SHUHARI) and competency-based training pathways for technical and business professionals.
• Created technical learning materials including course outlines, presentations, assessments, case studies, simulations, and evaluation tools.
• Managed LMS operations and ensured effective learner experience and reporting.
• Coordinated with subject matter experts and business stakeholders to align learning solutions with organizational objectives.
• Maintained training quality standards through continuous evaluation, learner feedback analysis, and programme enhancement.
• Designed and delivered Project Management capability development programmes for Bosch employees.
• Delivered Business Analysis transformation programmes aligned with OECD 2030 standards for Happiest Minds.
• Collaborated with SMEs and leadership teams to develop capability-building programmes for Mastek and Newgen.
• Developed, Delivered award-winning learning programme and submissions for Brandon Hall and NASSCOM Innovator awards.

Assistant Professor (Visiting Faculty) - Lincoln University of Business and Management, UAE - Remote

• Delivered modules in Operations Management, Project Management, Change Management, Risk Management, and Quality Management.
• Collaborated with international academic institutions including York St John University (UK), Geneva Business School, and University of the West of Scotland.
• Guided students on project-based learning, case studies, and professional development.

Training & Consulting Expert - Al Kamel Training Office, Muscat, Oman - Hybrid

• Delivered technical and operational excellence training programmes for professionals from energy, utilities, and government sectors.
• Conducted PMP, Lean Six Sigma, Root Cause Analysis, and Process Excellence programmes.
• Coordinated with client stakeholders to customize learning solutions aligned with technical competency requirements.
• Delivered both classroom and virtual learning programmes.
• Delivered training programmes for professionals from OQ (Oman Oil Company), Ministry of Health Oman, and MEDC.
• Conducted 20+ webinars on technical management and operational excellence topics.

Manager – Technical Training - QuadraPlus Professional Development & Management Training, Dubai, UAE - Dubai, UAE

(2020-02 - 2024-03)

• Planned and organized technical learning and development programmes for corporate employees across GCC regions.
• Conducted skills gap analysis and competency assessments to identify technical training requirements.
• Managed end-to-end technical training operations including scheduling, trainer coordination, assessments, reporting, and quality assurance.
• Coordinated with external training institutes, SMEs, certification bodies, and internal stakeholders for curriculum development and programme delivery.
• Oversaw LMS implementation and CRM deployment, acting as Product Owner to align systems with operational requirements.
• Managed training budgets, vendor payments, training invoices, and operational expenses.
• Recruited, onboarded, and managed in-house and freelance trainers while establishing training standards and SOPs.
• Delivered high-impact technical and management training programmes as a certified PMP and Six Sigma trainer.
• Strengthened relationships with accreditation bodies and ensured compliance with international training standards.
• Organized and administered end-to-end technical training operations for engineering, utilities, facility management, and oil & gas sector professionals, covering training need analysis, competency mapping, programme scheduling, trainer coordination, learner communication, assessments, feedback collection, certification tracking, and closure reporting.
• Coordinated and organized technical training programmes for professionals from energy and utilities organizations including DEWA, SEWA, Petrofac, Lamprell, and OQ (Oman Oil Company).
• Organized and managed Lean Six Sigma, Root Cause Analysis, Operational Excellence, ISO Quality Management, Facility Management, Risk Management, and Project Management programmes for oil & gas, engineering, and infrastructure-sector professionals.
• Facilitated technical capability development initiatives focused on process improvement, quality assurance, operational excellence, and project delivery effectiveness.
• Delivered customized Project Management and Operational Excellence training programmes for engineering and utilities sector professionals.
• Conducted Lean Management and Project Management programmes for Ministry of Education, Sharjah.
• Delivered technical capability development programmes for Albanna Engineering, Prime Healthcare, and Seera Group.
• Coordinated and delivered PMP, CAPM, Lean Six Sigma, Root Cause Analysis, Risk Management, and Quality Management programmes.
• Managed LMS implementation by gathering business requirements, coordinating user testing, and overseeing deployment.
• Spearheaded CRM implementation to improve training operations and customer management.
• Successfully achieved PMI ATP Premium Status and AMCA Accreditation.

Training & Operations Manager - Chicago Management Training (IMTC Group), UAE - UAE

(2013-11 - 2017-07)

• Spearheaded development and implementation of operational procedures for training delivery, trainer onboarding, vendor management, sales coordination, and quality assurance.
• Managed the complete training lifecycle including training needs analysis, competency gap assessment, curriculum development, scheduling, trainer coordination, learner communication, assessment management, attendance tracking, feedback analysis, certification coordination, invoicing support, and submission of programme closure reports.
• Coordinated technical and operational training programmes for professionals from energy, oil & gas, utilities, and engineering organizations.
• Organized ISO 9001 QMS, Lean Six Sigma, Operational Excellence, Facility Management, and Continuous Improvement programmes for corporate and government-sector clients.
• Developed and maintained technical courseware and learning resources for Project Management, Quality Management, Lean Six Sigma, and Operational Excellence programmes.
• Coordinated with clients, government entities, SMEs, and certification bodies to ensure programme alignment with technical competency requirements.
• Managed ERP-based training operations and customer management systems.
• Delivered technical and management training programmes to corporate and public-sector professionals.
• Led a two-year technical and management development programme for Ajman Executive Council nominees.
• Developed and delivered technical training programmes for professionals from Emirates Group, SEWA, Petrofac, and other multinational organizations.
• Supported ISO certification and process excellence initiatives for Sharjah Tourism.
• Implemented ISO 9001 Quality Management Systems across multiple branches.
• Successfully managed the PMI R.E.P application and accreditation process.

Head – SSBS (Business Skills Training Division) - CADD Centre Training Services Pvt Ltd, India - India

(2010 - 2012)

• Led the establishment and growth of the Business Skills Training & Consulting Division.
• Managed consultants, trainers, budgets, and operational training activities.
• Educating all the branches and franchisee partners on the procedures and standards of PMI R.E.P, AutoDesk, Dassault and other Developers.
• Preparing all necessary documentation as per the guidelines of certifying bodies and act as Management representative during audits and meetings.
• Providing project planning and management services to various client companies.
• Identify the Internal Training Requirements of Technical team and sales team and train them on the job specific skills.
• Delivered Project Management, Operational Excellence, Quality Management, and Lean Six Sigma programmes.
• Managed training programmes for organizations including Saipem, DRDO, TNEB, NISG, HCL, Wipro, and TVS-SCL.
• Design and implementation of PMO and TQM initiatives within client organizations.
• Managed vendor coordination, training logistics, and franchisee support.

Corporate Consultant - CADD Centre Training Services Pvt Ltd, India - India

(2009 - 2010)

• Developed and delivered customized technical and management training programmes for automotive, construction, and IT/ITES clients.
• Conducted training needs analysis and developed cost-effective learning solutions.
• Managed project budgets, logistics, and stakeholder coordination.
• Delivered technical and management training programmes to corporate and public-sector professionals.

Coordinator - CADD Centre Training Services Pvt Ltd, India - India

(2008 - 2009)

• Managed day-to-day training operations including scheduling, documentation, learner coordination, and quality assurance.
• Coordinated with clients, trainers, and vendors to ensure smooth programme delivery.
• Conducted learner satisfaction surveys and supported continuous improvement initiatives.

MBA - Human Resources - Bharathidasan University, Tamil Nadu, India

B.Sc - Biotechnology - PRIST University, Tamil Nadu, India