Marc Haddad

Experienced Training Manager with over 10 years of higher education expertise. Proficient in program administration, program launches, financial operations, and e-learning. Holds a Masters in Learning and Technology and excels in MS Office and Learning Management Systems (LMS).

Known for strong communication, negotiation, strategic planning, and project management skills. Committed to fostering a culture of continuous learning. Ready to empower employees and ensure excellence in their roles through effective L&D practices.

PROFESSIONAL EXPERIENCE

ACADEMIC MANAGER 

Qatar Fund for Development

 2020 – Present Doha, Qatar

Steered the Qatar Scholarships program from its inception to its current success.

• Led the successful implementation and growth of Qatar’s National Scholarship program, demonstrating excellent managerial and strategic skills.
• Negotiated partnerships with prestigious global educational institutions, significantly expanding opportunities for scholars and enhancing the program's reach.
• Demonstrated financial acumen by efficiently managing the program's budget planning, fiscal negotiations, and financial aspects, ensuring its sustainability and success.
• Designed and executed talent development strategies, focusing on identifying and addressing competency gaps among program participants.
• Prepared and delivered comprehensive reports to senior executives, providing valuable insights into program performance and achievements, supporting strategic decision-making.
• Initiated and facilitated educational workshops aimed at promoting lifelong learning and skill development among program participants.

MANAGER - CONTINUING AND PROFESSIONAL EDUCATION 

University of Doha for Science and Technology

 2013 – 2020 Doha, Qatar

Tasked with leading the department to enhance competencies and achieve business objectives.

• Formulated and executed strategic plans that significantly enhanced departmental capabilities and delivered impressive results.
• Achieved a remarkable 134% increase in annual revenue by introducing new business avenues and revenue streams.
• Collaborated with ROTA to develop a comprehensive training program for 2.5 million migrant workers, focusing on essential life skills, contributing to social responsibility initiatives.
• Successfully guided the department's rapid transition to online learning during the COVID-19 pandemic, ensuring uninterrupted education delivery.
• Actively participated in the Academic Council, Deans Council, and Advisory Boards, providing valuable strategic insights and contributions.

MANAGER - LEARNING AND DEVELOPMENT 

Canadian Pacific Railway

 2002 – 2013 Calgary, Canada

Entrusted with the critical task of evaluating and prioritizing learning and development needs, ensuring the consistent implementation of foundational principles in this area.

• Led the strategic process of identifying and categorizing learning and development needs, aligning them meticulously with the organization's objectives, and integrating well-established educational methodologies.
• Directed the design and successful delivery of diverse, customized training programs tailored to meet the specific requirements of staff across various international locations.
• Initiated and implemented a comprehensive learning platform that significantly improved access to educational materials, fostering increased engagement in professional development activities.
• Conducted in-depth analysis of performance metrics and continuously monitored industry trends, providing valuable insights to inform and enhance business strategies, contributing to both long-term planning and detailed performance assessments.
• Established and meticulously maintained rigorous quality assurance measures and best practices, ensuring the reliability and accuracy of system applications and data. This commitment upheld high-performance standards and operational continuity.

CANADIAN ARMED FORCES PILOT 

Department of National Defence - Canadian Air Force

1998 – 2002 Calgary, Canada

Pilot-in-command of various military jet aircraft.

• Directed squadron flight operations with proficiency in Canadair CT-114 jets, guaranteeing the meticulous completion of essential flight missions.
• Authored an in-depth training manual for novice pilots, significantly enhancing the quality and consistency of the military's pilot training curriculum.
• Demonstrated superior analytical abilities and a keen eye for detail, enabling swift and accurate decision-making under pressure.

MANAGER – ENGINEERING / QUALITY ASSURANCE

Alberta Computer Cable Inc.

1994 – 1998 Calgary, Canada

Managed Engineering and Quality Assurance departments

• Initiated and led training programs for all levels of staff on ISO-9002 standards and advanced fabrication methods, with an emphasis on fiber optics applications.
• Managed comprehensive engineering responsibilities, authoring precise technical specifications and diagrams that underpin accurate product engineering.
• Overhauled the ISO-9002 quality assurance system, auditing, and refining processes to cut costs, improve service, and elevate product standards for clients.
• Created the ISO-9002 Quality Manual, equipping the team with proactive strategies to reduce discrepancies and assure superior product quality.
• Instituted robust quality control protocols to uphold product consistency and fulfill client requirements reliably.
• Championed process improvement initiatives, leveraging streamlined procedures to boost efficiency and quality outcomes.
• Cultivated an organizational ethos of quality excellence, inspiring personnel to achieve peak performance and adherence to quality benchmarks.

AVIONICS ENGINEERING TECHNOLOGIST 

Cascade Avionics Ltd.

1999 – 1994 Calgary, Canada

Analyzed malfunctions via electronic test equipment, schematics, and technical publications. Performed scheduled/unscheduled maintenance on complicated aircraft avionics and electrical systems.

• Delivered expert analysis of avionics and electrical system malfunctions in aircraft, employing specialized electronic test equipment, detailed schematics, and authoritative technical documents.
• Executed both routine and unforeseen maintenance protocols on intricate aircraft avionics, sustaining operational excellence.
• Devised a comprehensive set of standard operating procedures for recurrent issues in throttle control lever grips, saving the organization over $130,000 in potential repair costs.
• Monitored the daily functionality of complex avionics systems, including radar and communication networks, assuring their dependability and performance.
• Collaborated with contractor teams on pioneering system installations across various aircraft, enhancing the field of avionics engineering.
• Mentored and guided a cadre of five junior technicians, promoting their technical competence and ensuring compliance with rigorous quality and safety benchmarks.
• Performed meticulous acceptance and final inspections on a multitude of critical avionics components, upholding the highest standards of quality control and industry compliance.

ACADEMIC & PROFESSIONAL QUALIFICATIONSMaster of Arts in Learning and Technology

Royal Roads University

Graduated 2015 Victoria, Canada

INSTRUCTIONAL SKILLS WORKSHOP - Facilitator Certificate

Institutional Skills Workshop Network

Certified 2015 Doha, Qatar

Project Management Professional Certificate

Project Management Institute (PMI)

Certified 2013 Doha, Qatar

Diploma Aviation / Airway Management and Operations (Honours)

Mount Royal University 

Graduated 1993 Calgary, Canada

Diploma Avionics Engineering

Southern Alberta Institute of Technology

Graduated 1990 Calgary, Canada