Edward Ibe

Dedicated and highly organized FM Soft Services Coordinator/Operations with over 10 years of experience in facility management, soft services operations, housekeeping supervision, HSE compliance, and customer service support within malls, transportation facilities, and commercial environments in Qatar. Experienced in coordinating day-to-day soft services activities including cleaning operations, waste management, pest control, landscaping, hygiene monitoring, and vendor coordination while ensuring compliance with SLA, KPI, and Qatar health & safety standards. Strong background in supporting school and institutional environments through effective team supervision, operational coordination, inspection management, reporting, and stakeholder communication.

Proven ability to maintain high cleanliness standards, improve operational efficiency, and support safe and healthy learning environments for students, staff, and visitors. Highly skilled in supervising multicultural teams, preparing operational reports, conducting inspections, and coordinating with management, contractors, HSE teams, and maintenance departments to ensure smooth facility operations.

Facility Supervisor / Soft Services - DOHA MALL - Doha

(2024-04)

• Supervise day-to-day soft services operations for a major shopping mall, ensuring high standards of cleanliness, hygiene, and customer satisfaction.
• Manage housekeeping, waste management, pest control, landscaping, and public area maintenance activities.
• Conduct regular inspections of entrances, corridors, food courts, restrooms, parking areas, and external surroundings to ensure compliance with operational standards.
• Coordinate cleaning schedules to minimize disruption during operational hours and support mall events and seasonal campaigns.
• Monitor contractor and vendor performance through inspections, audits, KPI reviews, and SLA compliance assessments.
• Ensure proper usage, maintenance, and storage of cleaning equipment, chemicals, and consumables.
• Train and supervise cleaning staff on SOPs, safety procedures, customer service, and operational standards.
• Prepare daily, weekly, and monthly operational reports, incident reports, and corrective action plans.
• Coordinate with mall management, security, maintenance, and HSE teams for smooth operational activities.
• Ensure compliance with Qatar health, safety, and environmental regulations.

Facility Controller - MOWASALAT - Doha

(2019-03 - 2024-03)

• Led and supervised soft services operations across metro stations, bus depots, rail support facilities, workshops, and parking terminals.
• Managed large multicultural teams of cleaners, supervisors, and contractors to ensure uninterrupted operational support.
• Coordinated train and bus interior/exterior cleaning activities to maintain operational readiness.
• Supervised cleaning operations for workshops, maintenance pits, fueling stations, stabling yards, operational control centers, and depot facilities.
• Conducted daily inspections using CAFM systems and generated operational reports for management review.
• Ensured compliance with HSSE policies, operational procedures, and quality standards.
• Implemented waste management and recycling programs across transportation facilities.
• Coordinated emergency cleaning response activities and special operational requirements.
• Liaised with operations managers, HSE departments, station controllers, maintenance teams, and external contractors.
• Managed pest control schedules and ensured preventive treatments were completed effectively.
• Monitored stock levels and coordinated procurement of cleaning materials, chemicals, PPE, and consumables.

Health and Safety / Facility Coordinator - AG MIDDLE EAST - Doha

(2013-01 - 2019-12)

• Coordinated daily facility operations and maintenance activities to ensure smooth business continuity.
• Managed preventive maintenance coordination and monitored building systems performance.
• Conducted routine inspections to identify hazards, operational risks, and maintenance requirements.
• Investigated workplace incidents, accidents, injuries, and near misses while implementing corrective actions.
• Supported HSE compliance programs and ensured adherence to occupational health and safety regulations.
• Coordinated vendor activities and monitored contractor performance on-site.
• Assisted with office relocation projects, infrastructure upgrades, and facility improvement works.
• Prepared safety documentation, reports, and operational records.
• Supported emergency preparedness and response procedures.
• Participated in risk assessments, toolbox talks, and safety awareness programs.

Logistics Officer - COLONIAL HOMES AND COMMERCIAL PROPERTIES - Trinidad & Tobago

(2008-01 - 2011-12)

• Managed logistics and supply chain operations including warehousing, inventory control, transportation, and distribution.
• Coordinated deliveries, procurement activities, and inventory management processes.
• Maintained accurate inventory records and ensured timely supply of operational materials.
• Liaised with suppliers, freight forwarders, and transport providers to ensure efficient service delivery.
• Conducted vendor evaluations and monitored service quality standards.
• Developed strategies to improve operational efficiency and reduce logistics costs.

B.Sc. - Environmental Health - The University of Nigeria Nsukka/Nsukka (2002 - 2006)

Diploma - Project Management - University of West Indies/Trinidad and Tobago (2003 - 2005)