IT Support (Network) - Al Attiya Motors and Trading Co. - Doha, Qatar
(2016-04)
- Supervised and maintained daily IT and network operations for the Kia Motors Service Center, ensuring high availability, security, and performance of business-critical systems.
- Installed, configured, and maintained Windows operating systems on desktops and laptops, and provided installation, troubleshooting, and support for HP and Konica Minolta network printers.
- Installed and maintained Hikvision NVRs and CCTV cameras, ensuring reliable surveillance system operations.
- Managed and supported Alcatel OmniPCX IP-PBX systems, including extension provisioning, user configuration, call routing, and troubleshooting.
- Managed enterprise network infrastructure, including Aruba 5406R zl2 core switches, Aruba 2930F-PoE+ access switches, Aruba 7030 Wireless Controllers, and Palo Alto PA-460 Firewalls. Performed configuration, monitoring, troubleshooting, firmware upgrades, security policy implementation, and performance optimization.
- Designed and deployed new IDF rooms for facility expansion, including access switch installation, structured cabling, patch panel termination, data port labeling, and connectivity testing.
- Provided remote and on-site IT support, troubleshooting, and preventive maintenance across multiple company locations as directed by management.
- Collaborated with vendors and service providers to resolve infrastructure issues, implement new technologies, and improve IT operational efficiency across multiple sites.
IT Support (IP Telephony) - BT Advanced Operations And Maintenance (BTAM) - Riyadh, Kingdom Of Saudi Arabia
(2014-02 - 2016-02)
King Abdullah Specialist Children's Hospital - NGHA (KASCH)
- Configured and stacked Cisco 3750X switches for network infrastructure deployment.
- Performed Cisco switch configuration, including VLANs, EtherChannel, and trunking setup.
- Conducted network assessments and provided recommendations to improve IP telephony infrastructure performance and reliability.
- Installed and configured Cisco IP phones (CP-6921, UC6901, and 7945G).
- Provided troubleshooting and support for computer peripherals and hardware devices.
IT Support (IP Telephony) - HANJIN HEAVY INDUSTRIES & CONSTRUCTION COMPANY - SBMA Subic, Zambales
(2008-05 - 2014-01)
- Configured and maintained Avaya Communications Manager to support telephony infrastructure for company-wide networks.
- Managed and serviced over 400 IP Phone and 1500 analog phone.
- Fiber Optic pulling and splicing in different containers and field offices.
- UTP / 25 Pairs Amphenol cable termination in the 110 Block and patch panel.
- Provided support and administration for Windows Server Active Directory and DHCP services, including user account management, group policy administration, IP address allocation, and network troubleshooting.
