Emman Cabral

IT Support (Network) - Al Attiya Motors and Trading Co. - Doha, Qatar

(2016-04)

Supervised and maintained daily IT and network operations for the Kia Motors Service Center, ensuring high availability, security, and performance of business-critical systems.
Installed, configured, and maintained Windows operating systems on desktops and laptops, and provided installation, troubleshooting, and support for HP and Konica Minolta network printers.
Installed and maintained Hikvision NVRs and CCTV cameras, ensuring reliable surveillance system operations.
Managed and supported Alcatel OmniPCX IP-PBX systems, including extension provisioning, user configuration, call routing, and troubleshooting.
Managed enterprise network infrastructure, including Aruba 5406R zl2 core switches, Aruba 2930F-PoE+ access switches, Aruba 7030 Wireless Controllers, and Palo Alto PA-460 Firewalls. Performed configuration, monitoring, troubleshooting, firmware upgrades, security policy implementation, and performance optimization.
Designed and deployed new IDF rooms for facility expansion, including access switch installation, structured cabling, patch panel termination, data port labeling, and connectivity testing.
Provided remote and on-site IT support, troubleshooting, and preventive maintenance across multiple company locations as directed by management.
Collaborated with vendors and service providers to resolve infrastructure issues, implement new technologies, and improve IT operational efficiency across multiple sites.

IT Support (IP Telephony) - BT Advanced Operations And Maintenance (BTAM) - Riyadh, Kingdom Of Saudi Arabia

(2014-02 - 2016-02)

King Abdullah Specialist Children's Hospital - NGHA (KASCH)

Configured and stacked Cisco 3750X switches for network infrastructure deployment.
Performed Cisco switch configuration, including VLANs, EtherChannel, and trunking setup.
Conducted network assessments and provided recommendations to improve IP telephony infrastructure performance and reliability.
Installed and configured Cisco IP phones (CP-6921, UC6901, and 7945G).
Provided troubleshooting and support for computer peripherals and hardware devices.

IT Support (IP Telephony) - HANJIN HEAVY INDUSTRIES & CONSTRUCTION COMPANY - SBMA Subic, Zambales

(2008-05 - 2014-01)

Configured and maintained Avaya Communications Manager to support telephony infrastructure for company-wide networks.
Managed and serviced over 400 IP Phone and 1500 analog phone.
Fiber Optic pulling and splicing in different containers and field offices.
UTP / 25 Pairs Amphenol cable termination in the 110 Block and patch panel.
Provided support and administration for Windows Server Active Directory and DHCP services, including user account management, group policy administration, IP address allocation, and network troubleshooting.

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