Faiza Bendaoud

Dedicated and highly organized Receptionist with over 7 years of experience in providing exceptional front-desk support in fast-paced environments. Proven ability to manage multiple tasks efficiently while maintaining a warm and welcoming atmosphere for guests.

Receptionist - Medilux Luxury Medical Center - Qatar

(2024-08 - 2024-09)

• Manage and schedule patient appointments, ensuring efficient use of the medical staff's time.
• Process patient check-ins and check-outs efficiently, verifying insurance information and collecting payments.
• Handle incoming phone calls and inquiries, providing accurate information about services and directing calls as needed.
• Maintain patient confidentiality and comply with HIPAA regulations regarding sensitive information.

Receptionist - Al-Salam Medical Center - Qatar

(2019-01 - 2024-12)

• Answer incoming calls, providing information about services, directing calls, and addressing patient inquiries.
• Update and maintain accurate patient records in the electronic health record (EHR) system.
• Provide patients with information about medical procedures, services offered, and any other relevant details.
• Process billing inquiries and assist patients with understanding their insurance coverage and payment options.
• Assist with administrative tasks such as filing, data entry, and managing correspondence.

Receptionist - Bab Ezzouar Mall - Algeria

(2017-01 - 2019-12)

• Greet and assist visitors and customers upon arrival, providing a friendly and professional atmosphere.
• Provide information about the mall's stores, services, and events, helping visitors navigate the premises.
• Respond to inquiries via phone, email, and in-person, addressing questions or directing them to the appropriate department.
• Assist in coordinating mall events, including setup and providing information to attendees.
• Manage appointments for mall management or special services, ensuring an organized schedule.

Master's Degree - English - Ibn Khaldoun University (2017)

Bachelor's Degree - English - Ibn Khaldoun University (2015)

Baccalaureate - Foreign Languages - High School (2012)