Ghalia Abo Alshamat

Skilled Guest Relations Supervisor with a strong background in front-of-house operations, guest satisfaction, and team leadership. Experienced in handling VIP guests, resolving issues efficiently, and ensuring seamless service delivery. Committed to creating outstanding guest experiences.

Assisting Teacher - Cardiff International School (CIS)

(2024-01)

• Communicated effectively with parents and staff to support student learning and development.
• Assisted with classroom setup and organization

Experience in Sales Transaction Processing with Legal Support - Just Justice Qatar

(2024-01 - 2025-12)

• Assisted in handling sales transaction procedures in coordination with a licensed attorney.
• Coordinated between clients, legal representatives, and government entities to facilitate smooth processing of transactions.
• Supported the lawyer in drafting and finalizing sales agreements and related legal paperwork.

Guest Relations Supervisor - Damascus 5 STARS hotel - Syria

(2019-01 - 2022-12)

• Supervised daily guest relations operations, ensuring high levels of customer satisfaction and seamless guest experiences.
• Trained and guided front desk and concierge staff on service standards, upselling techniques, and complaint resolution.
• Handled VIP guests and special requests, ensuring exceptional service delivery.

Freelance Car Sales Consultant - Self-employed

• Independently managed the sale and purchase of used and new vehicles for private clients.
• Negotiated prices and terms to achieve the best outcomes for both buyers and sellers.

Hotel Management - Damascus University Higher Institute of Hotel Management (2012-01 - 2012-12)