Lijo Cherian

Experienced Automotive Service Professional with 18+ years in vehicle diagnostics, maintenance and repair across luxury and mainstream brands including Dodge, Jeep, Chrysler, Ram, Toyota and Peugeot. Proven expertise in technical service advisory, team leadership and workshop management, delivering exceptional customer satisfaction, operational efficiency and adherence to OEM standards. Skilled in leading high-performing service teams, implementing preventive maintenance programs and optimizing service workflows to meet KPIs and SLA targets.

Adept at troubleshooting complex vehicle systems, coordinating service operations and enhancing client loyalty through proactive support and consultation.

• TECHNICAL SERVICE ADVISOR at UNITED CARS AL MANA | 2025-11 - Present | Qatar: Provide expert consultation to clients on vehicle maintenance, repairs, and service solutions. Coordinate with technicians to ensure timely and accurate diagnostics for all light vehicles. Monitor service progress and ensure completion within SLA targets. Maintain detailed service records and follow up on pending repairs or recalls.
• TEAM LEADER – SERVICE DEPARTMENT at UNITED CARS AL MANA | 2022-03 - 2025-11 | Qatar: Led a team of service advisors and technicians, optimizing workshop operations. Supervised daily service scheduling, workload allocation, and technical support. Implemented process improvements to reduce service turnaround time and errors. Monitored KPIs, including service efficiency, customer satisfaction, and revenue.
• SERVICE ADVISOR at UNITED CARS AL MANA | 2020-02 - 2022-03 | Qatar: Served as primary point of contact between customers and technical teams. Prepared accurate service estimates and obtained customer approvals. Scheduled and tracked repairs, ensuring on-time service completion. Promoted preventive maintenance packages, increasing customer loyalty.
• MASTER TECHNICIAN at UNITED CARS AL MANA | 2016-11 - 2020-01 | Qatar: Conducted advanced diagnostics, troubleshooting, and repairs on Dodge, Jeep, Chrysler, and Ram vehicles. Performed complex mechanical, electrical, and electronic system repairs. Trained junior technicians on repair procedures, safety, and OEM protocols. Maintained compliance with manufacturer warranty and service standards.
• SENIOR TECHNICIAN at ZUBAIR AUTOMOTIVE | 2012-03 - 2016-09 | Oman: Conducted vehicle inspections, diagnostics, and mechanical/electrical repairs. Assisted in technical guidance for service advisors and junior technicians. Ensured compliance with OEM standards and warranty procedures. Diagnosed complex issues and provided effective repair solutions.
• SERVICE TECHNICIAN at SAUD BHAVAN GROUP | 2007-06 - 2012-01 | Oman: Executed scheduled maintenance and repair services on Toyota vehicles. Conducted mechanical, electrical, and engine diagnostics. Assisted in parts inventory management and service documentation. Ensured adherence to safety procedures and OEM repair standards.

• DIPLOMA IN AUTOMOBILE ENGINEERING - Automobile Engineering | IIE (Indian institute of Engineering) | 2003 - 2006
• NATIONAL TRADE CERTIFICATE (ITC) | St. Mary's Technical college Thrissur | 2000 - 2002
• HIGHER & SECONDARY EDUCATION | Board of Higher Secondary education | 2000