Mah K

I am a creative and strategic professional who enjoys finding innovative solutions and opportunities in every challenge. Known for my positive outlook and sense of humor, I believe that maintaining an optimistic attitude helps build strong relationships and productive environments. I am highly adaptable and perform well under pressure, allowing me to navigate changing situations with confidence and composure.

Driven, responsible, and goal-oriented, I am committed to achieving excellence in everything I undertake. I enjoy engaging with people, communicating ideas effectively, and speaking confidently in front of groups. Above all, I have a genuine passion for continuous learning and personal growth, always seeking new knowledge, skills, and experiences that contribute to both professional and personal success.

Sales Coordinator at City Centre Rotana Hotel (2023-01 – Present)

• Prepare contracts, proposals, and quotations for clients.
• Handle correspondence, emails, and phone inquiries.
• Coordinate site inspections and hotel tours for potential clients.
• Assist with bookings for groups, conferences, meetings, and events.
• Track leads and business opportunities, and follow up on quotations and pending contracts.
• Coordinate with the Reservations and Revenue departments regarding availability and rates.
• Experience with hotel systems (Opera, BI, Thynk, etc.).
• Track sales performance and market trends.

Customer Services at AK Company (2021-01 – 2022-12)

• Listen to customers' concerns, issues and questions Resolve customers' concerns and answer customers' questions to your best ability
• Maintain a positive attitude and calmly respond to customers' complaints
• Open new customer accounts Attract customers by promoting the product and company positively
• Answering questions and addressing concerns as they arise Recommend possible products to meet the customers' needs Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions

Hostess at Lendario Hotel (2019-01 – 2021-12)

• Greeting guests as they arrive, Managing a wait-list, communicating wait time to guests
• Taking reservations and managing them Checking guests into their rooms
• Selecting the best rooms for each guest
• Checking guests out upon their departure and for maintaining the hotel's registry book

Receptionist at Patisserie Khayat (2015-01 – 2019-12)

• Organized, communicates well, and practices excellent time management skills
• Serving excellent customer service, problem solver and gracefully assisting unhappy customers
• Greeting visitors, helping them navigate through an office and supplying them with refreshments as they wait
• Maintaining calendars for appointments, sorting mail, and making copies

Bachelor Degree in Business Administration (Banking & Finance) – Lebanese International University (2021-12)

Literary baccalaureate – Dr. Hekmat El Sabbagh High School (2015-12)