Mohamed Imran

5 Years Work Experience

Computer Arabia W.L.L (Qatar) [2022 –Present]

IT Support engineer and Computer Technician

Authorized Dell Service Provider

 Installed and maintained computer operating systems hardware and software packages.

 Performed laptop/desktop warranty repair as well as other diverse projects.

 Includes hardware for example hard drives, optical drives, ram,

screens, mother boards, battery, anything that can be replace on the computer.

 Troubleshooting Virus issues and application software problems.

 Laptop hardware, software and Troubleshooting.

 Desktop computer hardware, software and Troubleshooting.

 Installation POS hardware and Troubleshooting.

 Server computer hardware, software configuration and

Troubleshooting.

 Computer networking software configuration.

 BIOS programming.

 Promptly repaired Laptop/computer at customer location.

Epson Service Provider

 Installed and repaired Epson printers.

 Handled all printer-related complaints by customers.

 Promptly repaired printers at customer location.

 Placed orders for replacement of parts as required.

 Repairing all type of Printers &barcode printer& scanner.

TECHNICAL SKILLS

 Knowledge in Installation and Configuration of Window 2008/2012

Server.

 Knowledge in DNS, DHCP, VPN and WSUS.

 Troubleshoot optical fiber network using OTDR Testing and VFL.

 Knowledge Splice fiber in new and existing cases, distribution panels, and cabinets.

 Knowledge in network routing, switching and VLAN configuration.

 Knowledge in TCP/IP, Open System Interconnection (OSI) layer, IP Subnet.

 Reading CCNA (Cisco Certified Network Associate) at WinSYS City

Campus (SL)

 Reading Higher National Diploma in Information Technology in

Computing (HNDIT) and System Development at ESOFT Metro

Campus (UK)

 Diploma in Graphics Designing at MySoft2u Collage (Pvt) Ltd (SL)

 Diploma in Web Designing at MySoft2u Collage (Pvt) Ltd (SL)

 National Vacation Qualification Level 4 (ICTT) at VTC (SL)

 Successfully completed the AAT Sri lanka with All three levels of the course and obtained the membership of the Association of

Accounting

 Diploma in Computerized Accounting at ESOFT (UK)

 Successfully completed English Language Diploma at NESTO (SL)

 Completed G.C.E O/Level and G.C.E A/Level conducted by

Department of Education of Sri Lanka