Muhammad Aslam

Results-driven Customer Service and Sales Professional with years of experience across fitness, retail, hospitality, and FMCG sectors. Proven expertise in front office administration, showroom management, and B2B sales supervision with a strong ability to build customer relationships, increase revenue, and improve service standards. Experienced in handling high volume client interactions, team coordination, inventory control, and sales operations.

Highly adaptable, customer-focused, and skilled in using digital tools such as MS Office, Adobe Photoshop, and Premiere Pro to support business and marketing needs. Seeking to contribute to a growth oriented organization where service excellence and commercial performance are key.

Administration & Front Office Management - Yes Fitness - Doha Qatar

(2025-12)

• Managed front desk operations including member registrations, renewals and visitor handling.
• Handled phone calls, emails and walk in enquiries in a professional manner.
• Maintained accurate member records, attendance logs and payment details.
• Coordinated class schedules, trainer availability and facility bookings.
• Resolved customer complaints and service issues promptly and professionally.

Sales Supervisor - Almas Water WLL - Doha Qatar

(2024-06 - 2025-09)

• Developed new business opportunities through client visits and referrals.
• Maintained strong relationships with retail and corporate customers.
• Coordinated with warehouse and delivery teams to ensure timely supply.
• Monitored stock availability and avoided shortages or overstocking.
• Prepared sales invoices, delivery notes, and payment follow ups.

Showroom Manager - Reverse Gear

(2022-02 - 2023-08)

• Assisted customers with product selection, pricing and promotions.
• Supervised staff, assigned duties, and ensured excellent customer service.
• Maintained inventory levels and coordinated replenishment.
• Prepared sales, stock and performance reports for management.
• Handled customer feedback, complaints, and after-sales support.

Customer Relationship Manager - Big brewski byg - Bangalore

(2021-06 - 2022-07)

• Managed guest reservations, walk ins, and special event enquiries, complaints, and service recovery.
• Built strong relationships to increase repeat visits and loyalty.
• Coordinated with service, bar, and kitchen teams to ensure smooth operations.
• Collected and analyzed customer feedback for service improvement.

Diploma - Adobe Photoshop & Premiere Pro (2025-12)

BBA - Aviation Management - Bangalore University (2019 - 2022)

BA - English - Tamil Nadu University (2022)

Higher Secondary Education - KPM HSS Cheriyavelinalloor (2017 - 2019)