Muna Fayaz

Experienced PRO / Mandoob with 13+ years of hands-on Qatar experience in government relations, including event permit applications and Civil Defence approvals handled for the events company within the Al Hattab Group. Skilled in preparing, submitting and following up permit applications and supporting documents, and in coordinating with government authorities and stakeholders to secure timely approvals. Held sole ownership of the PRO / Government Relations function across multiple group companies and business entities for workforces exceeding 3,000 employees, with junior PROs working under my supervision and a zero compliance violations record.

Day-to-day liaison with the Ministry of Interior (MOI), Ministry of Labour (MADLSA), Ministry of Commerce and Industry, MOFA, Municipality (Baladiya), Civil Defence, Kahramaa and Embassies, using Metrash2, Hukoomi and other government e-platforms. Handles company documentation, licensing, renewals, visas, QIDs and other PRO-related transactions end-to-end. Strong knowledge of Qatar Labour Law, WPS and sponsorship regulations.

Fluent in spoken and written Arabic and English, plus Tamil, Sinhala, Hindi, Malayalam and Urdu. Holds a valid Qatar driving licence and QID with transferable visa / NOC, based in Doha and immediately available to join. Seeking a permanent PRO / Mandoob role with long-term growth.

Lead & Senior Public Relations Officer (PRO) – Government Relations at Al Hattab Holdings Co. – Doha, Qatar (Company Sponsor) (2019 – 2025-12)

• Events: Applied for and followed up event permits and Civil Defence approvals for the Group’s events company, preparing applications and supporting documents and coordinating with the relevant authorities for timely approval of events as required.
• Events: Coordinated Civil Defence, safety and other event-related requirements and documentation with government departments and internal stakeholders.
• Led and held sole ownership of the PRO / Government Relations function, responsible for visa issuance, renewals, cancellations, QID processing, sponsorship transfers and labour contract processing for 3,000+ employees across multiple business entities – zero compliance violations recorded.
• Supervised the junior PROs working under me, coordinating their daily government transactions and ensuring renewals and approvals were completed ahead of deadlines.
• Primary government liaison with Qatar’s Ministry of Interior (Immigration), Ministry of Labour, MOFA, Ministry of Commerce and Industry and Kahramaa; ensured all renewals and approvals were processed ahead of deadlines.
• Managed the complete spectrum of visa processes – work visas, family/dependent visas, visit visas, exit permits, NOCs, renewals, cancellations and transfers – for employees and visitors of multiple nationalities, coordinating with embassies and MOFA as required.
• Monitored legislative and regulatory changes and coordinated compliance actions with senior management; advised on Qatar Labour Law updates (WPS reforms, sponsorship law changes) and implemented policy and process enhancements.
• Supported company restructuring, legal entity updates, name changes and registration amendments; coordinated local amendments with authorities and legal matters tied to company registrations, including government transactions for the buying, selling and leasing of company land/property.
• Handled renewals of commercial registrations (CR), trade licences, establishment cards, permits and statutory company documents across multiple entities, in coordination with the Municipality and Ministry of Commerce.
• Coordinated document legalization, attestation, translation and certification of official letters, contracts, NOCs and statutory documents in Arabic and English.
• Tracked compliance deadlines and risks across all entities – QIDs, passports, visas, licences, permits and health cards – proactively resolving pending government matters to avoid penalties or lapses.
• Partnered with HR, Legal, Finance, Procurement and management to resolve government-related issues; prepared new-hire and offboarding documentation (contracts, visas, QIDs, cancellations, exit documents).
• Supported government inspections, audits and compliance reviews, preparing documentation and coordinating with inspecting authorities and internal departments.
• Maintained an organised tracking system/database of all transactions, statuses and documents across multiple group entities, with regular status reports to management flagging risks and delays.
• Built and maintained strong working relationships with government officers, typing centres, embassies and clearing agents to speed up processing of all transaction types.
• Supported project, site and construction workforce requirements – work permits, residence permits, QIDs, visas and labour documentation – and handled gate pass / site access pass applications, renewals and cancellations.
• Coordinated shipment clearance and customs documentation via Nadeeb; processed driving licence renewals via the Traffic Office and labour health card renewals via the Health Department.
• Prepared and submitted letters, forms, applications and supporting documents; coordinated with authorities on company registrations, licences, classifications and regulatory requirements.
• Streamlined visa and documentation workflows using Metrash2 and Hukoomi, reducing average turnaround time through proactive scheduling and strong ministry relationships.
• Applied strong knowledge of Qatar Labour Law to keep every transaction compliant, including transferable visa and NOC cases for employees moving between sponsors; travelled daily to ministries and service centres and communicated in Arabic and English with officials at all levels.
• Managed vendor and utility accounts and payments, petty cash, staff accommodation logistics, hotel bookings and travel arrangements.
• Served as Recruitment Officer within this role for 2 years, managing full-cycle recruitment, screening and onboarding for multiple business entities alongside PRO duties.

Freelance Public Relations Consultant (PRO) cum Recruitment Officer at Freelance Engagements – Doha, Qatar (2026-01 – 2026-05)

• MEDTEL: Handled all government relations tasks on a freelance basis, including visa processing, work permits, Ministry of Interior / Ministry of Labour correspondence, renewals and follow-up of applications and approvals.
• F&B / Hospitality (Restaurant): Provided freelance PRO and recruitment consultancy support to a restaurant outlet, owning government relations coordination, hiring and HR administration on a project basis.
• Coordinated visa processing, work permits, NOC and transferable visa cases and Ministry correspondence; ensured Qatar Labour Law compliance across hiring, contracts and offboarding.
• Processed government applications, permits, licences and renewals; prepared and submitted letters, forms and supporting documents; tracked expiry dates and kept the owner updated on pending approvals.

HR and Public Relations Officer at Al Saad Rent a Car (2016 – 2019)

• Processed all visa applications, renewals, QIDs and government correspondence independently, maintaining zero errors on MOI and Ministry of Labour submissions.
• Handled company licence and permit renewals, work permit, residence permit and visa transactions, sponsorship transfer and NOC documentation; kept records of government documents and expiry dates.
• Managed vehicle registration, traffic violations and driving-licence documentation for a multi-branch car rental fleet; ensured compliance with Qatar Labour Law and government regulations.
• Managed full-cycle recruitment, onboarding and HR documentation; supported payroll processing, employee benefits administration and annual performance evaluations.

PRO cum Recruitment Officer at Power Facilities and Management (2013 – 2016)

• Handled government relations activities including visa documentation, renewals, QIDs and ministry correspondence; prepared and submitted letters, forms and applications and followed up on permits, approvals and renewals.
• Liaised with ministries and service centres, travelling to government offices as a licensed driver.
• Managed multi-task employee timesheets and processed monthly salaries, ensuring accurate and timely payroll input.
• Supported recruitment (candidate sourcing, screening, onboarding documentation) and HR/administrative operations; maintained strict confidentiality of employee data and compliance with Qatar labour regulations.

PGD in Strategic Management and Leadership (in progress) – European National Campus, Colombo

Graduate in Arabic and Islamic Higher Studies – Meezaniya Arabic University, Akurana

Diploma in Information Technology & Psychology – Meezaniya Arabic College

G.C.E. Ordinary Level & Advanced Level – Meezaniya Arabic College

Memorization of the Holy Quran (Al-Hafiz, Al-Aalim) – Meezaniya Arabic College

Al Alim 1 & 2 – Arabic Examination – Sri Lankan Government