Noura Yousfi

Professional Guest Relations Agent / Front Office Agent with over 4 years of experience in international and luxury hotel environments. Proven ability to deliver exceptional guest service, manage front desk operations, and handle guest concerns with professionalism and discretion. Strong knowledge of Opera Cloud PMS, hospitality standards, and multicultural guest relations. Committed to maintaining brand standards and creating positive guest experiences.

Professional Guest Relations Agent / Front Office Agent with over 4 years of experience in international and luxury hotel environments. Proven ability to deliver exceptional guest service, manage front desk operations, and handle guest concerns with professionalism and discretion. Strong knowledge of Opera Cloud PMS, hospitality standards, and multicultural guest relations. Committed to maintaining brand standards and creating positive guest experiences.

Master’s Degree in Computer Science & Multimedia

Higher Institute of Computing & Multimedia, Sfax

September 2018 – June 2020

Bachelor’s Degree in Business IT & Multimedia

Higher Institute of Management of Gabès

September 2015 – June 2018

Bachelor’s Degree in Computer Science

Sidi Bouzid Secondary School – Computer Science Track

September 2014 – June 2015