Mustafa Egeh

Highly professional, bilingual (Arabic/English) Customer Service and Front Desk specialist with over 2 years of experience in technical support, client-facing operations, and multi-cultural communication. Proven ability to manage administrative tasks, resolve client inquiries efficiently, and maintain organized front-desk environments. Fully proficient in Microsoft Office and modern corporate tools.

Currently based in Qatar with full legal eligibility to work, seeking to deliver exceptional service as a Receptionist.

Help Desk Technician at Abas Saber Building Materials (2017-06 – 2018-12)

• Served as the primary point of contact for administrative and technical requests, managing a front-facing internal support line.
• Handled inbound support requests from 60+ staff, resolving 50+ inquiries per week with a 98% satisfaction rate.
• Communicated complex information clearly to international colleagues, clients, and senior management.
• Maintained meticulous administrative records of all interactions and resolutions using a dedicated tracking system.
• Identified a recurring reporting bottleneck and introduced an automated solution, saving 30% of monthly administrative processing time.

Administrative & Technical Coordinator (Remote) at Knitted for You (2025-06 – 2026-02)

• Collaborated with a diverse remote team to deliver organizational tasks on schedule, ensuring clear communication flow.
• Managed multiple administrative and project work streams simultaneously, prioritizing urgent requests to meet deadlines.
• Produced clean, written professional documentation and contributed to team knowledge-sharing portals.
• Demonstrated independent initiative by researching, identifying, and resolving operational and scheduling bottlenecks.

Undergraduate Studies in Management Information Systems – Eastern Mediterranean University (2025-02)

High School Diploma – Al-Yaqubi Secondary School (2017-06)