Oussama Skender

Managed B2B/B2C service categories and coordinated with operations for claim resolution. Handled full service lifecycle: pickup, delivery, invoicing, and digital tracking. Conducted system training for clients on shipment management and tracking.

Customer Service Representative - Mylerz Algeria

(2024-01 - 2025-01)

• Managed B2B/B2C service categories and coordinated with operations for claim resolution.
• Handled full service lifecycle: pickup, delivery, invoicing, and digital tracking.
• Conducted system training for clients on shipment management and tracking.

Assistant Manager - Celio Investex

• Performed weekly sales analyses and implemented corrective strategic action plans.
• Managed staff performance, merchandise placement, and inventory transfers.
• Trained staff on product knowledge, customer service, and POS software.

English Instructor - Berlitz Algeria

• Taught English using the Berlitz method, ensuring level-specific objectives were met.
• Managed pedagogical tracking and conducted comprehensive reviews for final exams.

Administrator - British Campus Algeria

Primary & Secondary School

• Directed daily school operations and facilitated parent-teacher communication.
• Managed official correspondence, reporting, and staff substitution planning.

Master Degree - Mass Communication - Universiti Teknologi Mara (UiTM) (2021-01 - 2023-01)

Master - Mass Communication & New Media - ITFC (2017-01 - 2019-01)

Bachelor - Information & Communication Sciences - ITFC (2014-01 - 2017-01)